.Remote 100%30H / WeekQatium is a cloud based developer of digital water technology with roots in Valencia, Spain and a presence around the world. We are a product-led growth company working on the digital transformation of the water industry.What is the Qatium platform?Our SaaS solution gives operations & planning teams full visibility to run their water networks effortlessly in an open, digital environment. The objective: make the best use of a scarce and vital resource, water.Our product is a SaaS solution created to analyze water distribution networks and help operators optimize their network performance. The objective: make the best use of a scarce and vital resource, water.Up to 50% of clean water may get lost before it reaches the tap. Qatium's mission is to create tools that can help in making the management of water infrastructure more efficient.You can read more about Qatium at qatium.Com. Also, you can take a test drive of our product at qatium.App.We are 100% remote and work 30h per week. Sounds good? Keep readingWhat can we offer you?- Flexible schedule- 30 hours per week, distributed in 6 hours per day, from Monday to Friday.- Our team is mainly aligned in the CET/CEST timezone (UTC+1/UTC+2) but this specific role might require flexibility to align with customers all over the world.- Flexibility in starting time aligning with the rest of the team, the usual schedule will be from 12pm to 6pm.- Professional growth- We organize study groups to learn together about different topics, which will allow us to evolve with our product.- You will have a learning budget at your disposal, which can be used for purchasing books, course materials, attending conferences, etc.- We have a mentoring program available to help you grow in your career.- Team building activities- We organize a few events a year to bond and spend some time together in different parts of Spain. Have a sneak peak of Life at Qatium in our Summer Fest this summer.What's your part in this?We are looking to expand our customer success and support teams to support both our product development team and to grow our user base. We are building a stellar self-service experience for our users and that's where you come in. You will help increase the accessibility, adoption and retention of the Qatium platform.We are looking for a hybrid profile: part technical writer, part L1 support representative. Your writer side is someone who's passionate about writing clear, approachable and easy-to-read documentation. Your support side is someone who's passionate about serving others, client-focused, and dedicated to helping all users succeed.In customer success, we aim for our users to get the most out of the platform, and this includes providing them with intuitive and inspirational articles in our knowledge base. We are working with the product and support team to get a deep understanding of the product and facilitate the users' in-app access to the relevant content