Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and manage everything in the cloud.
By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology.
The company's 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries.
Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON.
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The Role Role and Function:Service Management: Governance, Monitoring, Controlling, Reporting.Work closely with external technology, software and service providers.Management of services through the planning tool proposed.Establish objectives and milestones for possible projects that may arise for the evolution or renewal of existing projects.Budget control, team management, advice and training, and documentation of the evolution of the services.Draw up periodic service reports.Prepare usage, capacity, performance and statistical data.Propose changes.Conduct monitoring and control meetings.Plan activities.Monitor incidents and problems.Service improvement, Quality and Satisfaction management.Maintain up-to-date Service Operation and Management documentation.Automate tasks and processes.Core Accountabilities:Work on different services each with priorities in each of them and manage them at a fast pace.Liaise with management and customers to identify and define the requirements, scope and objectives of the Services, ensuring alignment with the organisation's objectives.Coordinate internal and external resources, ensuring that services remain within defined scope, schedule and budgets.Analyse service progress and adapt scope, timelines and costs as necessary to achieve maximum benefit.Assign roles and tasks to team members based on individual strengths and capabilities.Skills Requirement:3+ years of project management experience.Experience in infrastructure projects.Hands-on experience in client management and team leadership.Proven success in a corporate environment, working with all levels of management.Good written, verbal and presentation skills.Technical background in Datacenter and Workplace technologies.What We Need to See from You:Ability to work in an organized way with different clients and technologies from SoftwareOne's Portfolio.Capacity for real risk analysis both in the client and in SoftwareOne.Ensure that all tasks and agreements of a service are performed, organized, and progressed according to agreed deadlines and commitments.
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