.Manager Central Program Management and PMO, Translation Services OperationsDESCRIPTIONAre you passionate about languages and translation?
Are you motivated to have a direct impact on customers around the world?
Do you have a program management background and love for continuous improvement and finding creative solutions to challenging problems?
Amazon's Translation Services team is responsible for providing translation tools and solutions to support the localization and translation needs of all Amazon businesses.
At Translation Services Operations, we partner with other internal Amazonian teams to translate and deliver content for users of Amazon's tools and services around the world.
We obsess over finding the optimal balance between quality, speed, and cost for customers we serve.We are looking for a seasoned Program Manager to lead the Central Program Management (CPM) and Project Management Office (PMO) team of TSOps.
Central Program Management is responsible for continuous process improvement, end-to-end process optimization, the launch of new localization services and content classification models.
PMO specifically is responsible for managing and monitoring project intake, and training other PMs in the organization.
The ideal candidate can coach Program Managers on the team on their projects, and can get alignment from intra-, as well as inter-departmental leadership to develop projects to support TSOps goals of improving productivity and costs.
This leadership role requires someone thinking big, comfortable with data analysis, rolling up their sleeves to get things done and enjoy helping others develop their careers.
This is a newly-formed team, and the Manager Program Management will have to work through ambiguity to identify scalable solutions and refine the organizational structure and processes that the team eventually adopts.Key job responsibilitiesAs a hands-on leader, provide operational support by engaging the right intra-, and inter- departmental stakeholders to communicate with and impact critical business initiatives.Develop, implement, and govern KPI (Key Performance Indicators) reporting for a portfolio of programs, providing visibility to stakeholders on program performance, and use this data to drive business decisions.Complete process mapping for the organization, alongside a scalable mechanism for internal teams to control and maintain the information contained within.Constantly iterate on existing processes with internal teams to design and implement process optimizations.Develop standard, scalable operating procedures for project/program/general management.Scale existing processes for growth and innovation based on business needs.Continuous improvements through identifying waste/defects and driving improvements to eliminate manual processes.Provide coaching and development for your team.Unblock obstacles for your team to ensure they deliver results