.Who we are80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?If you are still reading, and connect compassionately about this underserved segment, come and join us to drive Technology Equity in the global workforce.At Zinier, we are on a mission to enable these 2.7 B Deskless Workers achieve greater success for themselves and the world around them. Guided by a deep understanding of their needs, we design software experiences that enable every Deskless Worker to excel in the field.We are a remote-first global team headquartered in Silicon Valley. Our hybrid workforce is spread across Houston, London, Madrid, Mexico City, Singapore and Bangalore, and leading investors, including Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management and Qualcomm Ventures LLC.What we are looking forIf you get excited about selling, solutioning, onboarding, nurturing and growing enterprise clients; if you excel at converting code talk into business value discussions; if you want to grow your career in a venture-funded Silicon Valley tech company - you have come to the right place. We would like to meet you.We are looking for a top-notch Customer Success & Engagement Manager (CSEM) who will be responsible for pitching, solutioning and rolling out Zinier's innovative Field Service Platforms to our enterprise customers (prospects and current) worldwide. As a key member of the team, you will be utilizing your outstanding project management, technical and client engagement skills to present the value of Zinier to potential customers, to deliver the solution on time and on budget to the customer. You'll leverage your deep experience scoping software implementations, as well as your knowledge in SaaS to inspire customer confidence in the value of our Customer Success and Solutions Delivery team.Role ResponsibilitiesGet exposed to the latest technology constructs such as low code, platform solutions and AI in field service.Becoming a business owner balancing customer goals, revenue and margin in both presales, implementation and post launch projects.Work with business and IT stakeholders to accelerate time to value on implementation projects.Work with diverse stakeholders such as Solution Architects, India development teams to ensure on time launch of projects.Understanding Zinier products in order to influence product development plans and schedules.Support and Collaborating with the Zinier Sales and Business Development team to present our solution in a comprehensive and compelling way to win business
