Company Description We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions.
We've innovated and taken a new approach to delivering ERP that works for people.
Self-driving, adaptive and intuitive software that is changing the way people work.
Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.
Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.
Job Description We are looking for a Swedish and/or Norwegian-speaking Customer Success Manager to drive customer satisfaction and loyalty through strong relationship building.
As a Customer Success Manager, you leverage business outcomes by realizing value on the fundamental reasons the customer purchased our solutions.
You help customers discover new features and enable them to become long-term users.
What will you do?
Streamline the interaction between the customer and Unit4 aligned with a tailored customer journey to leverage a value-added customer experience across all moments that matter.
Establish regular cadence with customers to measure progress against the Customer Success Plan and together with the customer identify new wanted outcomes in cooperation with the Account Manager.
Be the customer advocate, continuously working in their best interest to maximize business outcome and value realization based on the client business and processes understanding supported by product usage and user behaviors data insights.
Be the Voice of the customer, encompassing the gathering and understanding of all streams of feedback to improve the quality and experience of delivered services and be the internal catalyst of improvement initiatives.
Deliver added value services to leverage product value and product usage expansion.
Identify and drive new sales opportunities (up/cross-sell) in cooperation with Account Management.
Serve as the primary contact in the customer success management team in solving complaints and addressing service or product issues.
Be able to develop and provide (annual or quarterly) business reviews with C-level executives, practitioners, and other management with your customers.
Qualifications Excellent communication and relationship management skills and fluent in Swedish and/or Norwegian, as well as English (verbal and written).
Experience with ERP or SaaS companies is a plus.
Takes high degree of ownership over your work.
Clear communicator with professional presence with empathy and enthusiasm.
Ability to lead through influence and trust.
Experience in a similar customer-centric generating cloud software customer value with quick time-to-value.
Technically literate and familiar with customer engagement technologies, best practices and trends.
A Bachelor's or Master's degree in relevant field.
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