.Embat was born to design the best way for medium and large sized enterprises to plan their finances and monitor their cash flow in real time.We are building a financial management platform that allows them to understand what has happened in the past, track what is happening today and forecast the future of their businesses.Our mission is to build a product that leverages technology and excellent client experience to empower our clients to make the best business decisions by accessing the best financial information, 100x more efficiently than using Excel files.Our solution translates into savings of up to 75% of the time that financial teams spend on manual tasks. This allows them to focus on what matters most: making a greater impact within their organization and achieving a better balance between personal and professional life.Composed of a fantastic team of people of 80+ members with different backgrounds and nationalities and backed by reputable international investors with the ambition to make Embat global and a great place to work! We are backed by top-tier international VCs.In February 2024, we closed our third round of investment worth 15 million euros! This has been led by the renowned international investment fund Creandum, with the invaluable support of our partners Samaipata, 4Founders Capital, VentureFriends, Hugo Arévalo and Martin Blessing.We have offices in Madrid but we expect to broaden our horizons in the near future!As Customer Operations Associate, you will work closely with the Customer Success team.What will you do?Lead and follow-up all the customer's doubts and issues.Understand the customer's needs as a feedback for the improvement of the platform.Development of the proper knowledge base for customers.Proactive problem resolution, developing and consolidating strong relationships with customers and internal stakeholders.Work closely with the following teams: product, marketing, sales and implementation.Process optimization and improvement.Own, coordinate and solve technical issues generated by the use of Embat, acting as the primary escalation point for customers as well as internal stakeholders.Collaborate with other internal teams as necessary until an issue is resolved and communicated back to the relevant stakeholders.What are we looking for?Experience in ticketing management and having a customer service profile.We are looking for a hybrid profile willing to work with different teams and have a global impact. You need to be able to understand the big picture.Knowledge of CRM software (Zendesk)Hands on attitude - Capacity to execute and willingness to do what it takes to get things over the line.Be interested in fintech.Strong organization skills and capabilities with managing multiple projects simultaneously and successfully.Team-player: "We" is always before "I".Spanish and English speaker - proficiency level.Additionally, any of the below would definitely be great:We need passion and energy
