Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.
We are looking for people who want to innovate, achieve, grow and lead. Experience the rewards and opportunities of working for one of the world's leading providers of software license management solutions.
The Software Systems Engineer is responsible for providing high-quality technical support and is involved in aspects of the software lifecycle: design, development, testing, implementation, installation, training, and support.
Key Duties and Responsibilities:
Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.
Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Required Qualifications:
Good at organizing, prioritizing and multi-tasking
Good at problem-solving
Good knowledge of multiple programming languages
Debugging and troubleshooting skills
Patience in working with customers who do not understand technical jargon
Good English verbal and written communication skills
Ability to be trained
Preferred Qualifications:
Responsibility and ability to work with little or no supervision
Dedication in keeping skills and knowledge fresh
Recognized certifications in applicable platforms (e.g. Linux, Microsoft, and ITIL)
One to three years of hands-on software development experience
Able to work night shift
Job Type: Full-time
Benefits:
Additional leave
Company Christmas gift
Company events
Flexible schedule
Flextime
Health insurance
Life insurance
On-site parking
Opportunities for promotion
Paid training
Pay raise
Staff meals provided
Work from home
Schedule:
8 hour shift
Monday to Friday
Supplemental Pay:
13th month salary
Performance bonus
Quarterly bonus
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