Software Systems Engineer

The Software Systems Engineer is responsible for providing high-quality technical support and is involved in aspects of the software lifecycle: design, development, testing, implementation, installation, training, and support.


Key Duties and Responsibilities: Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Required Qualifications: Good at organizing, prioritizing, and multi-tasking.Good at problem-solving.Good knowledge of multiple programming languages.Debugging and troubleshooting skills.Patience in working with customers who do not understand technical jargon.Good English verbal and written communication skills.Ability to be trained.Preferred Qualifications: Responsibility and ability to work with little or no supervision.Dedication in keeping skills and knowledge fresh.Recognized certifications in applicable platforms (e.g., Linux, Microsoft, and ITIL).One to three years of hands-on software development experience.Able to work night shift. If this opportunity is a potentially good match for you, then we look forward to reviewing your application.
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