Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.
We are looking for people who want to innovate, achieve, grow and lead. Experience the rewards and opportunities of working for one of the world's leading providers of software license management solutions.
The Software Systems Engineer is responsible for providing high-quality technical support and is involved in aspects of the software lifecycle: design, development, testing, implementation, installation, training, and support.
Key Duties and Responsibilities: Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers. Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Required Qualifications: Good at organizing, prioritizing and multi-tasking Good at problem-solving Good knowledge of multiple programming languages Debugging and troubleshooting skills Patience in working with customers who do not understand technical jargon Good English verbal and written communication skills Ability to be trained Preferred Qualifications: Responsibility and ability to work with little or no supervision Dedication in keeping skills and knowledge fresh Recognized certifications in applicable platforms (e.g. Linux, Microsoft, and ITIL) One to three years of hands-on software development experience Able to work night shift Job Type: Full-time
Benefits: Additional leave Company Christmas gift Company events Flexible schedule Flextime Health insurance Life insurance On-site parking Opportunities for promotion Paid training Pay raise Staff meals provided Work from home Schedule: 8 hour shift Monday to Friday Supplemental Pay: 13th month salary Performance bonus Quarterly bonus
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