Open iT provides advanced metering and reporting solutions to help companies and institutions make smarter decisions on managing engineering software licenses.We are looking for people who want to innovate, achieve, grow and lead. Experience the rewards and opportunities of working for one of the world's leading providers of software license management solutions.The Software Systems Engineer is responsible for providing high-quality technical support and is involved in aspects of the software lifecycle: design, development, testing, implementation, installation, training, and support.Key Duties and Responsibilities:Troubleshoots and develops technical solutions related to software and setup errors for field engineers, technicians, and customers.Creates workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion.Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.Required Qualifications:Good at organizing, prioritizing and multi-taskingGood at problem-solvingGood knowledge of multiple programming languagesDebugging and troubleshooting skillsPatience in working with customers who do not understand technical jargonGood English verbal and written communication skillsAbility to be trainedPreferred Qualifications:Responsibility and ability to work with little or no supervisionDedication in keeping skills and knowledge freshRecognized certifications in applicable platforms (e.G. Linux, Microsoft, and ITIL)One to three years of hands-on software development experienceAble to work night shiftJob Type: Full-timeBenefits:Additional leaveCompany Christmas giftCompany eventsFlexible scheduleFlextimeHealth insuranceLife insuranceOn-site parkingOpportunities for promotionPaid trainingPay raiseStaff meals providedWork from homeSchedule:8 hour shiftMonday to FridaySupplemental Pay:13th month salaryPerformance bonusQuarterly bonus#J-18808-Ljbffr