.Who we are CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture! Our Client We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food Companies worldwide, holding together brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso. What you will be doing as a Social Media Engagement Specialist? As a Social Media Engagement Specialist : You'll be the voice of General Mills on social media. You'll engage with consumers, answer questions, resolve issues, and build positive brand relationships. Real-time Social Media Monitoring: Actively monitor General Mills' social media channels to identify and respond to consumer inquiries and comments promptly. Consumer Engagement: Engage with consumers in a friendly, professional, and informative manner, addressing their concerns and providing timely solutions. Crisis Management: Identify and respond to potential brand crises on social media, working closely with the crisis communications team to mitigate negative impact. Content Creation: Develop engaging social media content, such as posts, comments, and direct messages, that aligns with brand guidelines and resonates with the target audience. Analytics & Reporting: Track key performance indicators (KPIs) to measure the effectiveness of social media campaigns and provide insights to inform future strategies. Collaboration: Work closely with cross-functional teams, including marketing, customer service, and legal, to ensure consistent messaging and effective crisis management. Requirements What skills & experience you'll bring to us? Language Skills: Strong written and verbal communication skills in both French and English . Technical Proficiency: Proficient in Microsoft Office Suite and social media management tools. Problem-Solving Skills: Ability to think critically, analyze complex issues, and develop effective solutions. Interpersonal Skills: Excellent interpersonal and communication skills to build strong relationships with colleagues and consumers. Attention to Detail: Meticulous attention to detail to ensure accuracy and consistency in all work. Adaptability: Ability to adapt to changing priorities and work under pressure. Passion for social media: A genuine interest in social media trends and a passion for engaging with consumers. Preferred Qualifications: 1+ years of experience in consumer care or social media management. Experience with social listening tools