.Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientWe have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food companies worldwide, holding together brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso.What you will be doing as a Social Media Engagement Specialist? As a Social Media Engagement Specialist: You'll be the voice of General Mills on social media. You'll engage with consumers, answer questions, resolve issues, and build positive brand relationships.Real-time Social Media Monitoring: Actively monitor General Mills' social media channels to identify and respond to consumer inquiries and comments promptly.Consumer Engagement: Engage with consumers in a friendly, professional, and informative manner, addressing their concerns and providing timely solutions.Crisis Management: Identify and respond to potential brand crises on social media, working closely with the crisis communications team to mitigate negative impact.Content Creation: Develop engaging social media content, such as posts, comments, and direct messages, that aligns with brand guidelines and resonates with the target audience.Analytics & Reporting: Track key performance indicators (KPIs) to measure the effectiveness of social media campaigns and provide insights to inform future strategies.Collaboration: Work closely with cross-functional teams, including marketing, customer service, and legal, to ensure consistent messaging and effective crisis management.RequirementsWhat skills & experience you'll bring to us? Language Skills: Strong written and verbal communication skills in both French and English .Technical Proficiency: Proficient in Microsoft Office Suite and social media management tools.Problem-Solving Skills: Ability to think critically, analyze complex issues, and develop effective solutions.Interpersonal Skills: Excellent interpersonal and communication skills to build strong relationships with colleagues and consumers.Attention to Detail: Meticulous attention to detail to ensure accuracy and consistency in all work.Adaptability: Ability to adapt to changing priorities and work under pressure.Passion for social media: A genuine interest in social media trends and a passion for engaging with consumers.Preferred Qualifications: 1+ years of experience in consumer care or social media management.Experience with social listening tools.A strong understanding of the food industry and General Mills brands