Do you possess a positive outlook coupled with a proactive mindset?Are you eager to delve deeper into understanding customer satisfaction within the IT realm?Would you be enthusiastic about becoming part of a flourishing global IT enterprise?If so, this could be your gateway to entry!TasksYour responsibilities and impact as a B2B Technical Support Agent will be:- Addressing any B2B partners' IT-related issues that may arise throughout their workday- Assisting customers through various channels such as email and phone- Recording and documenting calls using the ticketing tool- Elevating issues to the relevant teams for resolution- Enhancing and sustaining customer satisfaction levels- Collaborating with direct teammates and various departments through effective communicationRequirementsSkills, qualifications, and interests you need to succeed in this role:- You speak Dutch and English fluently- You are interested in learning more about IT- You display analytical and systematic problem-solving abilities- You possess outstanding communication skills and the mindset of a team player- You are reliable, punctual, and looking for a long-term employer- You are in possession of a passport (if you don't have the NIE and SSN already)- You live or are willing to relocate in a radius of 100 km away from BarcelonaBenefitsWhat's in it for you?- €1.710 gross/month- 39hrs/week (from Monday to Friday, rotative shifts between 7:00 - 17:30)- Working 2 days in the office, every 2 weeks (4 days a month)- 1st month of training will be in the office in Barcelona, 2 months of training on-site in Belgium to meet the team and the company- Accommodation, food, and transportation allowance in Belgium provided- An indefinite contract- Private health insurance- The opportunity to work and grow in an established multinational company with a global presence- A generous restaurant voucher- Fully-paid training- Career development and leadership program opportunities- Free language courses in Spanish, German, French, and English- An uplifting and supportive team to become part of#J-18808-Ljbffr