Ryanair is Europe's favourite airline, carrying 142m guests p.A.
on more than 2,400 daily flights from 84 bases, connecting over 200 destinations in 37 states on a fleet of over 450 aircraft, with a further 210 Boeing 737's on order, which will enable Ryanair to lower fares and grow traffic to 200m p.A.
by FY24.
Ryanair has a team of more than 14,000 highly skilled aviation professionals delivering Europe's No.1 on-time performance, and extending an industry leading 34-year safety record.
This role will involve monitoring and responding to customer services queries on our social media platforms.
Looking for a new challenge?
We want to hear from you!
Ryanair Labs is a new digital hub in Madrid, providing services for Ryanair.
The RoleThis role will be focused on responses in social media.
To provide this support, agents are required to complete a range of duties some of which are outlined below:
Your responsibilities will include:Monitor and respond to customer service queries via social mediaInvestigate issues raised from social mediaLiaise with customer service management on issues arising from social mediaTake ownership of the customer service element of social media accountsSupport the Ryanair Twitter and Facebook accountReporting on social media contactsGeneral administration dutiesRequirements:Experience and Qualifications:Native or Advanced Italian is a MUSTPrevious experience in a similar role would be a distinct advantagePrevious Airline/Airport experience would be a distinct advantageMust show a natural ability in problem solvingMust have a proactive approach to dealing with errors/complaintsMust possess a high level of interpersonal and written skillsMust work well under pressureMust have a good knowledge of Microsoft OfficeMust be enthusiastic, flexible and have the ability to work on your own initiativeMust be an energetic and enthusiastic individual looking to thrive and progress in an expanding companyMust be flexible with working hoursBenefits:Flight BenefitsPermanent contractBrand new office in the city centerAmazing atmosphere
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