Your Mission The Security Operations Manager is a key team member of our Managed Detection and Response Leadership team.
Your mission will be to ensure a seamless, global delivery of our flagship services offered by the Cyber Fusion Center.
By leading one of the 24x7 SOC team, you will not only be involved in operations but also growing the regional MDR strategy and supporting our expansion.
The Manager leads a team of Security Analysts to ensure the first level of delivery for all the MDR Services within the defined Service Level Agreements.
This role is the direct escalation path for issues in the CFC that need the immediate attention of senior level engineers or management.
He/she is responsible for monitoring and ensuring we meet the KPIs defined for our customers to ensure the highest level of quality.
He/she monitors and reports on the performance of the CFC Operations and identify issues affecting service delivery through problem management approach.
Moreover, the Security Operations Manager has the responsibility to recruit, grow and retain cyber security talents.
In addition to possessing deep technical knowledge, the MDR Operations Manager interacts extensively with MDR staff, customers, partners, and other Kudelski Security departments in a professional manner.
Your Responsibilities will be to: Leadership and Management Provide strategic leadership to the SOC team Provide strategy and guidance to the product team to enhance analyst capabilities and increase customer's protection & satisfaction Manage and mentor SOC analysts (Tier1 & Tier2 analysts), ensure their professional development Develop and enforce SOC policies and procedures Collaborate with other departments to align security efforts with overall business goals Manage 24x7 shift rotations and overall planning Security Monitoring Oversee the continuous monitoring of security events and alerts Ensure timely and effective analysis of security events Implement and improve threat detection capabilities Security Technology Management Contribute to the evaluation, the implementation and management of the security technologies used in the SOC Stay up-to-date with emerging security threats and technologies, and make recommendations for improvements to the MDR program.
Optimize and customize security solutions to meet organizational needs Risk Management Identify and assess security risks to the organization Develop and implement risk mitigation strategy Security Awareness and Training Develop and deliver security awareness programs for the security analysts Ensure the security analysts are trained on the latest security trends and technologies Reporting and Communication Prepare and present regular reports on the state of security to senior management Communicate effectively with technical and non-technical stakeholders as well as customers during crisis or escalation Escalates widespread customer support issues to senior management and engagement managers Continuous Improvement Implement measures to enhance the overall effectiveness and efficiency of the SOC Identifies gaps in MDR's ability to meet quality expected, and reports tooling, documentation or process issues Vendor Management Manage relationship with security vendors and service providers The ideal candidate will be a demonstrated professional in cyber security operational services delivery.
He/she is passionate about cyber security and is definitively customer oriented.
He/she will like the "nuts and bolts" of long-term strategy with an emphasis on building and running a world-class MDR.
He/she must be a self-driven, autonomous, and highly motivated proven technology professional.
Based on his/her solid team lead experience, he/she will ensure the team is performing well and the motivation of the team members is ensured.
Qualifications & Experience Experience & Skills: Minimum 5 years of proven experience in a team lead position in a security operations center Experience in leading successful managed or IT or Security services operations teams Experience with MDR technologies and services, including threat intelligence, incident response, and security orchestration Ability to plan and execute at strategic and operational levels Experience in working with clients & industry technology partners Excellent analytical thinking and problem-solving skills.
Strong oral (phone) and written (email) communication skills Customer oriented mindset Self-managed and team oriented Deadline and detail oriented Highly motivated ITIL knowledge or certification is an asset Work experience in 24/7/365 mode is an asset Education: B.S.
in Computer Science or equivalent degree Language: Fluent in English French, German, Spanish is an asset Location: Madrid Join us and be part of a rapidly growing company with locations in Switzerland, France, Spain and the United States and who leverages their unique history of innovation and engineering with a pragmatic view of client security, to adopt a different approach to cybersecurity and help change the security paradigm.
When you join us, you'll be part of an industry leader that has a tremendous impact on how our clients approach Cybersecurity strategy.