SMB Customer Success Manager - SpainLocation:Lisbon, Madrid, ParisTeam:Customer ExperienceHowdy!
Serás tú nuestro nuevo compañero/a en nuestro equipo de CX SMB?
Ok, we have tested that you can read Spanish, let's move on in English…!Cash is old school - out of pocket expenses suck.
Workplaces need to be more trusting, progressive, and – that's right, we're going to say it – fun.
And that is what we are here to do - but we need your help.We, at Pleo, are looking forhands-on customer experience professionalsto join our Spanish team.
Ideally this person will be based in Lisbon, but we are open to hire in Paris and Madrid office.We are looking for the right talent for the role – experience is a bonus.If you can tick all the boxes above then please do apply for the role!
Proven experience in a consultative customer-facing role (Management consulting, account management, customer success management, etc.)
is seen as a plus with enterprise software or SaaS organisation.If you can recognise this, then you are the one we are looking for:You have an open mindset that always looks for the positive.You truly enjoy helping others move and improve.You love goals and objectives.You love a fast paced and dynamic environment.You are a trustworthy person who always ensures that deadlines are reached.You are empathic with a strong ability to feel how others are doing.You are the person who always wants to improve everything.You love to see all the possibilities for our customers in the future.It would be aHUGE plusif you have experience in accountancy or have worked previously as an accountant.Fluency inSpanish and EnglishYour responsibilities will be to:Have a strong focus on adoption and nurturing for customers that have already been onboarded.Identify gaps between best practice and actual usage of our product and features.Make sure the customer learns about – and uses – all the features we offer at Pleo.Play a critical role in managing customer escalations and proactively communicating upcoming product changes and enhancements.Help Pleo to achieve operational excellence for its customers.Do everything in your power to avoid customer churn.Collaborate across teams to improve the entire customer segment from lead to nurturing.Creating great nurturing of scale through automation, optimisation, and the right data usage.Show me the benefits:Your own Pleo card (no more out-of-pocket spending!
)Private health insurance.25 days of holiday + public holidays.Flexible work schedule: 3 days in office and 2 days at home weekly.Option to purchase 5 additional days of holiday.Wellbeing days - fully paid days off.Access to LinkedIn Learning.Paid parental leave.Why join us?Working at Pleo means you're working on something very exciting: the future of work.
Our mission is to help every company go beyond the books.About your application:Please submit your application in English; it's our company language.We treat all candidates equally.We embrace and encourage people from all backgrounds to apply.When you submit an application we process your personal data as a data processor.#J-18808-Ljbffr