Are you passionate about travel and customer service? Do you speak fluent Slovenian and want to work in one of Europe's most vibrant cities? If so, we have an exciting opportunity for you to join our team as a Slovenian-Speaking Customer Advisor in Barcelona!As a leader in the travel industry, we are seeking motivated individuals who are eager to provide exceptional support to our Slovenian-speaking customers. In this role, you will assist travelers with their inquiries, bookings, and issues, ensuring they have a smooth and memorable travel experience. This is a fantastic opportunity to grow your career while working in a dynamic, multicultural environment.Key Responsibilities:Customer Support for Slovenian Clients: Offer world-class customer service to Slovenian-speaking travelers by handling their inquiries via phone, email, and live chat. You'll provide assistance with booking reservations, travel itineraries, cancellations, and general inquiries, ensuring a seamless travel experience for our customers.Problem Solving: Address and resolve customer concerns related to travel bookings, accommodation, transportation, and services. You'll use your problem-solving skills to troubleshoot and provide effective solutions in real-time, ensuring customer satisfaction.Travel Expertise: Help customers navigate our travel offerings, explain policies and procedures, and provide guidance on destinations, accommodations, and transportation options.Booking and Reservation Assistance: Support customers with the booking process, ensuring that all bookings are accurate and meet the customer's expectations.Customer Relationship Management: Build and maintain strong relationships with customers by delivering personalized, friendly, and professional service.Escalation of Complex Issues: Identify and escalate more complex or urgent customer inquiries to the appropriate departments or supervisors.Product and Service Knowledge: Stay up-to-date on the company's travel products, services, and promotions.Feedback and Reporting: Collect customer feedback and report common issues to the relevant departments.Who You Are:Fluent in Slovenian (C1/C2 level): You have excellent verbal and written communication skills in Slovenian.Located in or Willing to Relocate to Barcelona: You must be based in or willing to move to Barcelona to work in our vibrant office.Customer Service Experience: Previous experience in customer service, particularly in the travel or hospitality industries, is highly valued but not required.Proficient in English: You'll need a good command of English for internal communication.Strong Communication Skills: You can convey information clearly and concisely, while maintaining a friendly, empathetic tone.Passionate About Travel: You have a genuine interest in the travel industry and love helping customers.Problem Solver: You're resourceful and creative in addressing customer issues.Tech-Savvy: You are comfortable using digital platforms, booking systems, and CRM tools.Organized and Detail-Oriented: You can manage multiple customer inquiries at once while paying close attention to detail.Team Player: You enjoy collaborating with colleagues and are comfortable working in a multicultural environment.What We Offer:Competitive Salary: We offer a competitive salary package that reflects your skills and experience.Health and Life Insurance: Enjoy comprehensive health and life insurance coverage.Career Development Opportunities: We are committed to helping our employees grow professionally.Vibrant Office in Barcelona: Work in our modern, centrally-located office in beautiful Barcelona.Relocation Assistance: If you're relocating from another city or country, we offer a relocation package.Supportive Team Environment: You'll be part of a friendly and supportive team.Generous Paid Time Off: We provide ample paid vacation and holidays.Employee Discounts and Perks: Take advantage of exclusive discounts on travel and accommodation.If you're ready to take the next step in your career and join a fast-growing company in the travel industry, we encourage you to apply!
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