Are you passionate about travel and customer service? Do you speak fluent Slovenian and want to work in one of Europe's most vibrant cities? If so, we have an exciting opportunity for you to join our team as a Slovenian-Speaking Customer Advisor in Barcelona!
As a leader in the travel industry, we are seeking motivated individuals who are eager to provide exceptional support to our Slovenian-speaking customers. In this role, you will assist travelers with their inquiries, bookings, and issues, ensuring they have a smooth and memorable travel experience. This is a fantastic opportunity to grow your career while working in a dynamic, multicultural environment.
Key Responsibilities: Customer Support for Slovenian Clients: Offer world-class customer service to Slovenian-speaking travelers by handling their inquiries via phone, email, and live chat. You'll provide assistance with booking reservations, travel itineraries, cancellations, and general inquiries, ensuring a seamless travel experience for our customers.Problem Solving: Address and resolve customer concerns related to travel bookings, accommodation, transportation, and services. You'll use your problem-solving skills to troubleshoot and provide effective solutions in real-time, ensuring customer satisfaction.Travel Expertise: Help customers navigate our travel offerings, explain policies and procedures, and provide guidance on destinations, accommodations, and transportation options. You will act as a knowledgeable guide for customers as they plan their journeys.Booking and Reservation Assistance: Support customers with the booking process, including providing guidance on flights, hotels, car rentals, and vacation packages. You'll ensure that all bookings are accurate and meet the customer's expectations.Customer Relationship Management: Build and maintain strong relationships with customers by delivering personalized, friendly, and professional service. You'll be the first point of contact for travelers, helping to foster brand loyalty and repeat business.Escalation of Complex Issues: Identify and escalate more complex or urgent customer inquiries to the appropriate departments or supervisors. You will ensure that more challenging problems are handled promptly and efficiently.Product and Service Knowledge: Stay up-to-date on the company's travel products, services, and promotions. This will help you provide accurate information to customers and assist them in making informed decisions.Feedback and Reporting: Collect customer feedback and report common issues to the relevant departments. Your input will help improve our services and contribute to ongoing customer satisfaction. Who You Are: Fluent in Slovenian (C1/C2 level): You have excellent verbal and written communication skills in Slovenian, allowing you to assist customers fluently and professionally.Located in or Willing to Relocate to Barcelona: You must be based in or willing to move to Barcelona to work in our vibrant office. We offer a relocation package if you're moving from another city or country.Customer Service Experience: Previous experience in customer service, particularly in the travel or hospitality industries, is highly valued but not required. If you're passionate about helping others and are quick to learn, we want to hear from you!Proficient in English: You'll need a good command of English for internal communication with your team and other departments.Strong Communication Skills: You are capable of conveying information clearly and concisely, while maintaining a friendly, empathetic tone in all interactions. You can handle stressful situations with ease and remain composed under pressure.Passionate About Travel: You have a genuine interest in the travel industry and love helping customers plan their perfect trips. Whether it's providing recommendations or resolving travel concerns, you are driven by your passion for customer satisfaction and travel.Problem Solver: You're resourceful and creative in addressing customer issues, finding solutions, and delivering outstanding service. You enjoy taking on challenges and thinking on your feet.Tech-Savvy: You are comfortable using digital platforms, booking systems, and CRM tools. Prior experience with travel booking systems is a plus, but training will be provided.Organized and Detail-Oriented: You can manage multiple customer inquiries at once while paying close attention to detail, ensuring that no issue goes unresolved.Team Player: You enjoy collaborating with colleagues and are comfortable working in a multicultural, fast-paced environment. You're also self-motivated and can work independently when required. What We Offer: Competitive Salary: We offer a competitive salary package that reflects your skills and experience, with performance-based bonuses to reward your contributions.Health and Life Insurance: Enjoy comprehensive health and life insurance coverage, ensuring peace of mind for you and your loved ones.Career Development Opportunities: We are committed to helping our employees grow professionally. With opportunities for promotion, additional training, and leadership roles, you'll have the chance to build a long-term career with us.Vibrant Office in Barcelona: Work in our modern, centrally-located office in beautiful Barcelona. You'll be part of a dynamic, international team, surrounded by the energy of one of Europe's most exciting cities.Relocation Assistance: If you're relocating from another city or country, we offer a relocation package that includes assistance with your move and help with accommodation.Supportive Team Environment: You'll be part of a friendly and supportive team where collaboration and mutual respect are key. We foster a positive work culture where employees feel valued and empowered to succeed.Generous Paid Time Off: We provide ample paid vacation and holidays to ensure you have time to rest, recharge, and enjoy your personal life.Employee Discounts and Perks: Take advantage of exclusive discounts on travel and accommodation through our platform, as well as other employee perks, including wellness programs and team-building events.
If you're ready to take the next step in your career and join a fast-growing company in the travel industry, we encourage you to apply!
