Slovenian Customer Service Representative

Customer Support Representative for a Prestigious Travel Company.

If you are an empathetic individual with excellent listening skills, a knack for problem-solving, and enjoy being a team player, this is the perfect job for you Key Responsibilities: As a Customer Support Representative, you will be pivotal in understanding and addressing the needs of our international travellers.

Your responsibilities include: Listening to, responding to, and mediating between travellers and accommodation suppliers worldwide, ensuring top-notch customer service.

Clarifying inquiries regarding services, payments, and technical requirements, providing precise information, and following established processes via email and phone.

Requirements: Language Skills: Proficient in Slovenian (C2 level) and advanced English.

Communication: Excellent written and spoken communication and interpersonal skills.

Technical Skills: Proficient with PC usage, including Office 365, CRM databases, and other internal platforms.

Mindset: Problem-solving, solution-oriented, positive, and motivated, capable of handling challenging customer issues.

Work Approach: Goal-oriented, adaptable to changing priorities and business processes.

Experience: Previous experience in customer service or contact center environments is valued.

Availability: Able to work both from the office and remotely (within 100km from the office).

Benefits: Feel Good Program: Includes Spanish lessons, quizzes with prizes, and free group activities like running, beach volleyball, roller skating, and more.

Health Insurance: Free private health insurance is available upon securing a permanent contract.

Flexible Remuneration: Options for nursery school transport after the probation period.

Work Environment: A multicultural and international atmosphere with modern office spaces, well connected by public transport and close to the Westfield Glories shopping mall.

Perks: Free coffee daily and free fruit once a week.

Career Development: Be part of an industry-leading department with great opportunities for learning and career growth.

Training: Three weeks of initial training and ongoing personal coaching.

Location Barcelona, Spain