AdvisorLocation: Barcelona, SpainLanguage: GermanDescription: Customer Representative - German Market for Fashion IndustryWhy join us: Are you enthusiastic about creating memorable experiences?
Then come join us at Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a Customer Representative - German Market to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.What we offer you:Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00Competitive salary and performance bonusGreat office location in MalagaFriends hunting (referral) bonusFull paid training about the company and the project you will be working onCareer development program and specialized coursesOpportunities for a career abroad through the Webhelp International Mobility ProgramWhat you'll experience at Webhelp: As a Customer Representative in our team, you will:Log call details onto call management systems and provide response and resolution within SLAEscalate potential service issues initially with MentorFollow all the processes and procedures of the projectEnsure contractual SLA is maintainedProvide cover for other Agents in their absence, either within the same team or across teamsLiaise with Supervisors/ Mentors on specific projects where requestedWork on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfactionWe'll be a great match if you:Are native or proficient in German and EnglishHave a good disposition to work in a customer service environmentPossess customer care skills - ability to listen to and understand the customers' needsHave the ability to take ownership of, and progress calls to resolution or to escalate calls to resolutionShare our values of commitment, unity, integrity, recognition, and WOWWho we are: Webhelp is a people-first company and a global leader in the BPO industry.
With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group.
We focus on creating memorable customer experiences and developing business solutions adapted to each company.
We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.If this sounds like you, join us at Webhelp!Webhelp is an equal-opportunity employerRRQ23-004592-1-GERMANY#J-18808-Ljbffr