Advisor Location: Barcelona, Spain
Language: German
Description: Customer Representative - German Market for Fashion Industry
Why join us: Are you enthusiastic about creating memorable experiences?
Then come join us at Webhelp and work with energetic people who strive to enjoy every day.
We are looking for a Customer Representative - German Market to join our exciting projects, with leading brands from tech, finance, travel, fashion, healthcare, and many more industries.
What we offer you:
- Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00
- Competitive salary and performance bonus
- Great office location in Malaga
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
- Opportunities for a career abroad through the Webhelp International Mobility Program
What you'll experience at Webhelp: As a Customer Representative in our team, you will:
- Log call details onto call management systems and provide response and resolution within SLA
- Escalate potential service issues initially with Mentor
- Follow all the processes and procedures of the project
- Ensure contractual SLA is maintained
- Provide cover for other Agents in their absence, either within the same team or across teams
- Liaise with Supervisors/ Mentors on specific projects where requested
- Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction
We'll be a great match if you:
- Are native or proficient in German and English
- Have a good disposition to work in a customer service environment
- Possess customer care skills - ability to listen to and understand the customers' needs
- Have the ability to take ownership of, and progress calls to resolution or to escalate calls to resolution
- Share our values of commitment, unity, integrity, recognition, and WOW
Who we are: Webhelp is a people-first company and a global leader in the BPO industry.
With more than 100 nationalities, Webhelp Spain is one of the main multilingual centers of the Group.
We focus on creating memorable customer experiences and developing business solutions adapted to each company.
We enhance the value of the most innovative brands by combining intelligence and emotion to make business more human.
If this sounds like you, join us at Webhelp!
Webhelp is an equal-opportunity employer
RRQ23-004592-1-GERMANY
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