.As a Skin/Massage Therapist, you will play a crucial role in delivering an exceptional and branded client experience, fostering client loyalty, and contributing to the consistent growth of sales and profits. Your responsibilities will include performing Face and Body treatments such as LPG, massages, and facial workouts, along with supporting day-to-day operations of the Studio. Be a dedicated Brand Ambassador and embody the values of HEAT throughout all interactions.About HEAT by Sophia LieAs a leader in the European wellness industry, HEAT by Sophia Lie specializes in Infrared Saunas, LPG Massage, Signature Face Workout Treatments, and a range of Face and Body Treatments. Operating across premier locations in Palma and Stockholm, with an ambitious expansion strategy, we uniquely blend result-driven treatments with a spa touch, emphasizing bio-hacking. Additionally, we offer a curated line of cutting-edge technology, tools, and products under our own brand. Committed to fostering a positive and dynamic work culture, we prioritize the well-being of our employees. In return, we seek individuals with a down-to-earth personality, the right attitude, and a commitment to high professionalism. We firmly believe that people excel when they can be themselves within a healthy and supportive team environment.Main Responsibilities:Perform branded Face and Body treatments, including but not limited to LPG, massages, and facial workouts.Conduct impactful and inspiring consultation sessions to introduce clients to the world of HEAT by Sophia Lie.Cultivate a client-centric culture, focusing on highly satisfying client experiences.Build client loyalty and satisfaction by delivering engaging and memorable experiences.Adhere to HEAT brand standards and reinforce selling behaviors and processes.Drive top-line sales results for treatments, add-on services, and in-house/partner products.Display expert knowledge in all treatments and products, taking initiatives to elevate skills.Stay informed about sales, promotions, and maintain awareness of all Studio offerings.Process client transactions accurately and efficiently.Maintain a clean and representable Studio, replenishing merchandise to brand standards.Assist in back-of-house and stock maintenance, ensuring efficient replenishment.Uphold housekeeping standards between client sessions and communicate maintenance issues.Reinforce activities related to providing a safe working environment and support Studio strategy to reduce shrink.Accountabilities:Demonstrate and consistently uphold the highest standards in performing treatments.Collaborate with the Head of Therapists and team members to ensure a cohesive and high-performing unit.Contribute to a positive and collaborative team environment, fostering effective communication and mutual support.Participate in team training sessions to enhance skills and maintain consistent service quality aligned with the brand's mission and vision
