Sk-243 - Partner Support Representative - French Market

Location: Barcelona, Spain
Language: French
Description: For one of our clients, a uniquely inventive, technology-driven enterprise focused on the development of high-performance textiles, Webhelp Spain is looking for friendly and outgoing individuals who are service-minded and eager to support others. Our future employees need to have an optimistic attitude and be ready to go the extra mile to provide excellent customer service support.
ResponsibilitiesContact Management - Always provide first-class customer satisfaction and do whatever is necessary to support our B2B partners following the provided guidelines. Handle incoming B2B contacts, log contact details onto customer tracking systems, and perform follow-ups according to procedures. Ensure correct presentation of the Client's corporate and brand identity in all interactions.Knowledge Management - Attend all training to prove expertise and understanding of all topics relevant to the service. Provide proactive feedback to team leaders regarding new solutions, potential escalations, or service issues in order to find solutions in cooperation with the Client if not within WEBHELP's guidelines. Enrich and localize the knowledge database from new incoming contacts.We offerFull-time (39 hours/week) and long-term contractSalary: 17,700 Euros gross/year + up to 3,000 Euros gross/year in bonusWorking hours: Monday to Friday, from 09:00 to 18:00Career opportunitiesOpportunity to join our international teamStart date: ImmediateHolidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)RequirementsLanguage Skills - French native level, English fluent, Spanish is a plus!Soft Skills - Self-motivated, team player, active listening/comprehension skills, supportive person, outgoing and open-minded, very good written skills, customer-focused attitude, goal-oriented attitude, time management skills, minimum knowledge of Office pack + keyboarding skills.The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ23-003409-1-FRANCE

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