.What makes us Qlik? A Gartner Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.The Customer Experience Researcher RoleThe Customer Experience Management team is a cornerstone to ensure our organization understands user needs and manages a set of different journeys and experiences that result in highly successful and loyal customers, while driving technology adoption and secure a successful renewal. You will be responsible for planning, executing, and following-up research around how our customers/users use and want to use our products, from a usability (ease-of-use) and experience point-of-view. We also expect you to have knowledge and ideas on how to best do the research in a way that scales and provides us with actionable feedback.What makes this role interesting?Planning and implementing usability research activities, synthesizing qualitative/quantitative data, and helping to translate insights into actionable recommendations throughout various stages of the user journey design lifecycle.Designing our Voice of the Customer surveys and creating a close cross collaboration with the product researchers to seek alignment.A hands-on role, which includes writing test plans, moderating sessions, writing reports, and delivering findings to not just the designers, but also other stakeholders and C-Level within the company.Here's how you'll be making an impactWork closely with the Voice of the Customer team, Customer Success Journey Designers and Analysts to help them assess project needs and develop appropriate research/test plans to support their objectives.Plan, execute and follow-up usability studies, using both in-person and remote testing methods in close cooperation with Product Design, R&D, and Product Management.Conduct usability testing with Qlik customers and partners.Share and present tangible findings and prioritized recommendations with other teams on a regular basis.Think strategically about incorporating user research best practices into future Qlik customer experience development.We're looking for a teammate with:2-5 years' experience in user research and usability analysis.Bachelor's or Master's degree in Human-Computer Interaction, Human Factors, User Research or related field.Proven track record of executing usability studies to evaluate complex workflows across rich software interfaces on desktop, mobile, and the web