The Wise Seeker is the leading HR technology company in unbiased talent evaluation.
With over 15 years in the industry analyzing the needs and demands of the job market, we are capable of identifying the best talent for each company thanks to our team of professionals and our SaaS platform integrated with Artificial Intelligence.
We are efficient, evaluate talent objectively without bias, and close hiring times in record time, delivering optimal results.
More about this role: Customers are the reason we do what we do!
We exist to create smooth and stress-free journeys and offer the best support when it's needed.
Our Customer Care team aims to provide an excellent customer experience, whilst showcasing Cuckoo's core values with every interaction.
This role is hybrid-remote, meaning that certain shifts can be worked remotely from the comfort of your home, and from our modern, spacious, and vibrant Exeter-based office.
If you are looking for a people-centered career with progression, growth opportunities, and the chance to play your part as we change the face of Broadband, then keep reading to find out more.
Please note this is a full-time role (37.5 hours a week, 5 days a week).
Our opening hours are 8 am - 8 pm Monday-Friday, and 9 am - 5:30 pm on the weekends.
You'll work variable shift patterns within these hours.
This includes: One late shift per month on average (worked remotely), and approximately one 9 am-5:30 pm weekend shift per month (also worked remotely).
Each day you'll be:
Dealing with customer interactions via phone, email, and live chat.Owning the customer experience, including installation management, Customer Care, and phone number porting requests.Proactively managing customers' experiences both before and after installation, ensuring that they have regular contact and have realistic time frames and managed expectations.Assisting in resolving any issues the customer may have such as loss of service and or installation issues.Identifying potential advocate customers that can be approached for case studies and customer feedback quotes.Collaborating with other teams within the business to ensure an efficient customer journey throughout.You should apply if you:
Have a customer-centric approach in all interactions.Enjoy working with and around other passionate people.Are comfortable multitasking and managing priorities.Have a great level of attention to detail.Love working with like-minded people.Have excellent written and verbal communication skills.Have the desire to do things a little bit differently.It would also be great if you:
Have experience working within a customer care team (bonus points if you have experience in a telecoms environment!
).Have experience working within a fast-paced start-up or scale-up environment.Life inside the nest:
Annual salary of £24,6904x Life AssuranceIncome ProtectionSalary Sacrifice Pension30 days holiday plus statutory bank holidaysEnhanced Sick LeaveEnhanced Family LeavePrivate HealthcarePrivate Dental CareCycle 2 Work SchemeHealth Cash PlanShopping DiscountsDiscounted Breakdown CoverCan you see yourself working with us?
Apply now!
We want all candidates to have every opportunity to shine and show us your talents; please let us know if there is anything we can do to make sure our assessment process works for you!
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