.An exciting opportunity to join our team within a growing ICT Services company with a global portfolio, as a Sitecore.Net Application Consultant within the Application Services team providing services exclusively for one of our major clients.Role PurposeTo support and further develop our customer's Sitecore order fulfilment website.Responsibilities/AccountabilityPerform the role as system architect for the website solution.Act as a trusted advisor to the client.Help plan for future road map for the website solution.Work alongside the Team Leader in future projects through the full project life cycle (specification, development, system testing, implementation, and ongoing support).Participate in the 'out of hours' support on-call rota.Sometimes required to work out of hours to perform specific tasks or changes.Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency.Create value by enabling customers in their daily work, owning incidents and IT requests, resolving and communicating on a timely basis.Assist with customer-friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests.Manage escalations of customer issues, working closely with other services teams as required.Demonstrate the ability to monitor and prioritise workloads.Ability to overcome obstacles in order to achieve goals and objectives working both independently and as part of a team.Provide support and development to the customer remotely (through remote access tools and verbal/written communication).Self-training on current development and programming methodologies whilst supporting existing systems.Skills/ExperienceSitecore v9/10 Consultant..NET developer in C# and ASP using GitHub.Web-based consultant/developer Javascript/HTML/CSS in an IIS environment.SOLR Knowledge and experience.Azure DevOps Knowledge and experience.Microsoft SQL developer Stored Procedures and Indexing.Strong customer focus, ensuring the delivery of exceptional service and superior value.Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer's Tickets.ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage.Previous experience in a support and development role.Strong problem-solving skills.Desirable SkillsWindows skills would be beneficial.Linux skills would be beneficial.Exposure to App development on iOS and Android beneficial.Service Now - Use of an incident management tool such as service now.Jira - Use of an incident tracking/management tool such as Jira.About GetronicsGetronics is an ICT Services group consisting of the Getronics and Connectis brands