Site Wellness Lead - T301

Detalles de la oferta

.Reporting to the Regional Account Wellness Leader, the Site Wellness Lead will plan, implement, and manage the complete wellness program for the assigned Trust & Safety account operation, at the assigned location.This role is responsible for site wide governance of the wellness program, and third-party counsellors. Collaborating with multiple internal and external stakeholders to create effective strategies that raise awareness, educate, drive employee wellness, enhance mental health and keep people engaged.Close collaboration will be required with various leaders throughout Teleperformance, including Global Wellness, Operations, Account management, HR, Recruitment, Training, and policy, among others.This role is client facing and requires presentation and data analytics ability.RequirementsDuties & Responsibilities:Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.Attending and presenting at client meetings.Data gathering and analysis to measure effectiveness of the program content and initiatives.Maintains records, documentation, and reports for all wellness activities at site.Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.Manages client reporting requirements.Manages internal reporting requirements.Handles internal Wellness monthly audits, global audits and any client audits which may arise.Oversees the use of the T&S Wellness application on site.Creates and maintains monthly wellness calendars.Conducts frequent training sessions, including but not limited to Welcome to Wellness.Hosts frequent employee roundtable sessions.Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.Works with the global research team on all matters of wellness research.Works with local operations teams.Completes periodic BATS reviews.BASIC QUALIFICATIONS & EXPERIENCE:Experience in managing Wellness for Trust & Safety / Content Moderation teams.Minimum bachelor's degree in psychology, counselling, or related field.Strong project management and problem-solving ability.Team player with the ability to collaborate with multiple internal and external stakeholders (at all levels of the organization).Previous experience managing vendors.Ability to meet multiple demanding deadlines simultaneously.Excellent communication, presentation abilities and stakeholder management.Strong organizational and analytical skills.Ability to be flexible, work creatively and analytically in a problem-solving environment


Salario Nominal: A convenir

Fuente: Jobtome_Ppc

Requisitos

Yw-556 Treballador/A Social Centre Socioeducatiu

Des de la Fundació Pere Tarrés cerquem a un/a treballador/a social per un centre socioeducatiu ubicat a Poble-sec.Què faràs?Seguiments individualitzatsAtenci...


*Nombre Oculto* - Barcelona

Publicado 15 days ago

Trainee Patient Solution Manager

Field of work: General & Corporate Affairs Posting Date: 23 Oct 2024 Location: Barcelona 08003, Barcelona, Spain Contract type: Temporary Job ID: 2652 At LEO...


Leo Pharma A/S - Barcelona

Publicado 15 days ago

Yp660 Fw505 | Medical Consultant

As a Medical Consultant at IDEXX, your primary responsibility will be to consult with clients (vets) on the phone regarding interpretation of laboratory resu...


*Nombre Oculto* - Barcelona

Publicado 15 days ago

Syx598 - Senior Manager, Clinical Project Lead

.Some opportunities happen only once in a lifetime - like a job where you have the chance to change lives. At Alexion, people living with rare and devastatin...


*Nombre Oculto* - Barcelona

Publicado 15 days ago

Built at: 2024-11-11T15:46:47.422Z