Reporting to the Regional Account Wellness Leader, the Site Wellness Lead will plan, implement, and manage the complete wellness program for the assigned Trust & Safety account operation, at the assigned location.
This role is responsible for site wide governance of the wellness program, and third-party counsellors. Collaborating with multiple internal and external stakeholders to create effective strategies that raise awareness, educate, drive employee wellness, enhance mental health and keep people engaged.
Close collaboration will be required with various leaders throughout Teleperformance, including Global Wellness, Operations, Account management, HR, Recruitment, Training, and policy, among others.
This role is client facing and requires presentation and data analytics ability.
Requirements Duties & Responsibilities: Ensures that the Wellness program and associated Minimum Wellness Standard are implemented and maintained.
Contributes to MBR, QBR and HBR meetings with internal and external stakeholders and partners.
Lead and manage the team of 3rd party Counsellors in the delivery of their assigned responsibilities.
Attending and presenting at client meetings.
Data gathering and analysis to measure effectiveness of the program content and initiatives.
Maintains records, documentation, and reports for all wellness activities at site.
Conducts monthly wellness audit and data review to ensure continued compliance with the Minimum Wellness Standards and client requirements.
Manages client reporting requirements.
Manages internal reporting requirements.
Handles internal Wellness monthly audits, global audits and any client audits which may arise.
Oversees the use of the T&S Wellness application on site.
Creates and maintains monthly wellness calendars.
Conducts frequent training sessions, including but not limited to Welcome to Wellness.
Hosts frequent employee roundtable sessions.
Engages with stakeholders as required to seek feedback for continuous improvement of the wellness program and associated offerings.
Partner with internal departments to ensure that the wellness program is integrated into the recruitment and onboarding program.
Works with the global research team on all matters of wellness research.
Works with local operations teams.
Completes periodic BATS reviews.
BASIC QUALIFICATIONS & EXPERIENCE: Experience in managing Wellness for Trust & Safety / Content Moderation teams.
Minimum bachelor's degree in psychology, counselling, or related field.
Strong project management and problem-solving ability.
Team player with the ability to collaborate with multiple internal and external stakeholders (at all levels of the organization).
Previous experience managing vendors.
Ability to meet multiple demanding deadlines simultaneously.
Excellent communication, presentation abilities and stakeholder management.
Strong organizational and analytical skills.
Ability to be flexible, work creatively and analytically in a problem-solving environment.
Proficiency in MS Office (Word, Excel, PowerPoint) required.
COMPETENCIES: Collaboration and communication.
Information gathering and analysis.
Stakeholder Management.
Problem Solving.
Leadership.
Planning and organizing (Project management).
Delivering at pace.
Benefits: Working hours from 9am to 6pm.
Competitive Salary.
Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language / project).
Considerable investment in employees and their career development (including product, sales, and personal skills development trainings).
Working environment that is modern and bright with a dynamic and multicultural atmosphere.
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