Further your career at Ball, a world leader in manufacturing sustainable aluminum packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!
Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.
Position overview:
The Site Support Functional Analyst will provide IT Support, responding to end user inquiries and troubleshoot issues promptly and efficiently. This role will be responsible for overseeing the implementation, performance tuning, and recovery procedures for mission-critical enterprise systems and supporting infrastructure, and will serve as a technical resource in IT administration for complex operating environments, recommending configurations and operations of IT components.
Key responsibilities include:
Administering and supporting complex environments, including core infrastructure tools and technologies and performing hands-on administration tasks including installation, configuration, backup, and recovery
Review monitoring, capacity, and configuration management of complex technologies to ensure acceptable performance and adherence to service level agreements
Ensuring the delivery of high quality technical solutions that meet business needs and configuring, developing, testing, monitoring, and supporting changes and enhancements to IT environment
Taking a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans
Administering systems and/or networking in a large corporate environment with multiple global locations and a user base of 15k+
Performing duties within ITIL best practices guidelines for Incident, Change, Request, and Problem management and utilizing other industry ITSM best practices where relevant to Ball's future
Adhering to security best practices, governance, and compliance laws such as HIPAA, SOX, GDPR, LGPD, etc.
Defining detailed specifications in compliance with operations architecture to solve complex business problems
Working closely with third-party vendors including software providers, implementation partners, and consultants
Tuning infrastructure parameters for efficient resource utilization and suggest improvements for optimization
Providing Tier 2 infrastructure support, follow support escalation processes, and maintain documentation
What are we looking for?
Broad training in a related field usually acquired through college. Bachelor's degree in a relevant field preferred
Job related experience for 2-5 years minimum
Experience in communicating and collaborating with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed (functional requirements, use cases, GUI, screen and interface designs)
Experience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi
Ability to communicate clearly and provide broader IT perspective to clients and proficient in end-user support, hardware and software setup, infrastructure installation and integration
Understanding of ITIL best practices, security standards, and governance/compliance laws
Fluent in written and spoken English
Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.
When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminum cans, cups to aerosol bottles that enable our customers to contribute to a better world.
Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.
Please note the advertised job title might vary from the job title on the contract due to local job title structure and global HR systems.
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