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You may not know our name, but you have surely used our innovations and solutions. Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems. We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
Purpose This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality. Our vision is that, at IDEMIA, we "power the world's experiences through trusted connections" across people, organizations and governments. Today, digital is becoming all the more important to all our customers. To meet their increasing digital demand, IDEMIA is counting on our service reliability engineers (SREs) to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions.
The Site Reliability Engineer, as a part of IDEMIA's SRE team is responsible for providing automated processes linked with building and deploying software in our own DC and Customer On-Site Premises, developing scripts/software needed by all activities done by the SRE team. Other areas that the SR Engineer will take care of are operations linked with monitoring of SLA-critical production platforms, resolving issues and manual intervention. All of these actions will be done with close cooperation with software development teams.
We are looking for a SR Engineer that will be working with IDEMIA's data traceability solutions for Connectivity & IoT domain - the solutions that provide our customers with an end-to-end OTA eSIM lifecycle management for consumer devices or for industrial and IoT use cases and even go beyond with a set of value-added services.
Key Missions Run the production environment by monitoring availability and taking a holistic view of system health. Recover platforms during production incidents to meet targeted SLAs; perform detailed root cause analysis to prevent regressions. Troubleshoot, evaluate, and resolve operational challenges and support escalation. Maintain platforms after go live by measuring and monitoring their availability, performance and overall system health. Document Knowledge. Scale systems through automation, improving change velocity and reliability. Take responsibility for platform availability, performance and overall system health; manage platform's error budget. Provide technical expertise on IDEMIA products and support processes to internal and external customers. Profile & Other Information To succeed in this position, you will need the following skills / experience:
Technical Capabilities: Minimum of 5 years experience using Linux as the main platform on a daily basis. Minimum of 2 years experience of being in a Technical Support Role (Level 2 or Level 3). Experience in using different VPN Clients to connect to various Customer premises via SSH. Experience in creating bash scripts to automate tasks in Linux. Experience in troubleshooting Linux Servers, (CPU, Memory, Disk Space Management, System Log Analysis). Competent in troubleshooting Networking problems (Firewall rules, IP routes, vpn connection). Competent in managing MySQL Databases (performing backups, retrieving data, inserting data, debugging performance problems). Nice to Haves Knowledge/Experience: Docker Pacemaker Kubernetes Ansible Azure or AWS Python MySQL InnoDB Cluster Git/Bitbucket Microservices Architecture Java Server/Application Deployment to Production HTTPS / Certificates In addition to your technical abilities, the ideal candidate needs to match our community's values: at IDEMIA we are curious, trusted, caring, daring, and together. We are looking for people who are capable of:
Problem Solving Time Management Critical Thinking Teamwork Customer Service
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