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You may not know our name, but you have surely used our innovations and solutions.
Our mission is to unlock the world and make it safer through cutting-edge identity technologies. Every day, around the globe, we are enabling citizens and consumers alike to perform their daily critical activities (such as pay, connect and travel), in the physical as well as digital space. We are transforming their lives by making the world more secure and yet also more streamlined.
We have brought together complementary know-how and technologies that have never been combined before for both the physical and digital era: secured connectivity, secured payments and secured identity management. Cybersecurity, biometrics, large scale distributed systems and Cloud computing, analytics and smart devices are at the core of both our physical products and our software and systems.
We serve our clients in 180 countries thanks to our 15,000 employees worldwide.
PurposeThis role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality.
Our vision is that, at IDEMIA, we "power the world's experiences through trusted connections" across people, organizations and governments. Today, digital is becoming all the more important to all our customers.
To meet their increasing digital demand, IDEMIA is counting on our service reliability engineers (SREs) to empower our users with a rich feature set, high availability, and stellar performance level to pursue their missions.
The Site Reliability Engineer, as a part of IDEMIA's SRE team is responsible for providing automated processes linked with building and deploying software in our own DC and Customer On-Site Premises, developing scripts/software needed by all activities done by the SRE team. Other areas that SR Engineer will take care of are operations linked with monitoring of SLA-critical production platforms, resolving issues and manual intervention. All off these actions will be done with close cooperation with software development teams.
We are looking for a SR Engineer that will be working with IDEMIA's data traceability solutions for Connectivity & IoT domain - the solutions that provides our customers with an end-to-end OTA eSIM lifecycle management for consumer devices or for industrial and IoT use cases and, even goes beyond with a set of value added services
Key MissionsRun the production environment by monitoring availability and taking a holistic view of system healthRecover platforms during production incidents to meet targeted SLAs; perform detailed root cause analysis to prevent regressions.Troubleshoot, evaluate and resolve operational challenges and support escalationMaintain platforms after go live by measuring and monitoring their availability, performance and overall system health.Documenting KnowledgeScale systems through automation, improving change velocity and reliabilityTake responsibility for platform availability, performance and overall system health; manage platform's error budgetRecover platforms during production incidents to meet targeted SLAs; perform detailed root cause analysis to prevent regressionsProvide technical expertise on IDEMIA products and support processes to internal and external customersProfile & Other InformationTo succeed in this position, you will need the following skills / experience:
Technical Capabilities:
Minimum of 5 years experience using Linux as the main platform on a daily basis.Minimum of 2 years experience of being in a Technical Support Role (Level 2 or Level 3)Experience in using different VPN Clients to connect to various Customer premises via SSH.Experience in creating bash scripts to automate tasks in LinuxExperience in troubleshooting Linux Servers, (CPU, Memory, Disk Space Management, System Log Analysis)Competent in troubleshooting Networking problems (Firewall rules, IP routes, vpn connection)Nice to Haves Knowledge/Experience:
DockerPacemakerAnsiblePythonGit/BitbucketJavaServer/Application Deployment to ProductionHTTPS / Certificates
In addition to your technical abilities, the ideal candidate needs to match our community's values: at IDEMIA we are curious, trusted, caring, daring and together.
We are looking for people who are capable of:
Problem SolvingTime ManagementCritical ThinkingTeamworkCustomer Service By choosing to work at IDEMIA, you can join the journey of a unique tech company. You can seize all the opportunities of our fast-paced environment. You can add your distinctive qualities to our global community. You can contribute to a safer world.
We deliver cutting edge, future proof innovation that reach the highest technological standards. We're well established, and yet still agile. We aren't too big, and we aren't too small. And we're transforming, fast, to stay a leader in a world that's changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Our teams are close and collaborative; maintaining a dialogue and developing human connections matter to us. We are truly international and we know that diversity is a key driver of innovation and performance. We welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
Each of our locations has its own advantages to offer a collaborative and friendly work environment.
IDEMIA. Expect the unexpected. Join the journey of a unique tech company.
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