.Do you view technology operations in the retail financial industry as more than just maintaining functionality, and instead see it as an opportunity to improve the customer experience? As a successful digital banking reliability engineer, do you enjoy the challenge of troubleshooting and resolving outages, issues, and building product enhancements to ensure uninterrupted service for customers? Do you want to continuously expand your technology knowledge? Want to help lead the engineering of the digital banking ecosystem? If so, why not consider joining Western Union's new Digital Banking hub in Madrid as a member of our Digital Banking Technology Operations team. Western Union powers your pursuit.We recently launched digital banks and wallets in multiple markets to enhance our customers' experiences with a cutting-edge digital ecosystem. As a Reliability Engineer for Digital Banking, your primary responsibility will be to establish core digital banking and wallet solutions globally, while also overseeing real-time payment processing.Role ResponsibilitiesHelp establish and develop digital banking in the EU region.Be a strong resource in the EU Technology operations team and support for maintenance, enhancements, and security of digital products.Help address outages, intermittent issues, develop small enhancements, and assist in the incremental build-out of banking products.Provide support for digital bank and wallet Technology operations.Enhance technology support and application maintenance across EU as new products are launched.Participate and support the daily triage, root cause analysis and resolution of any customer related technical issues with the Digital Banking app or website.Troubleshoot application issues and coordinate issue resolution with operations, product teams, and engineering teams.Recommend improvements to existing applications and system configuration.Role RequirementsA degree in Computer Science or related fields.A minimum of 2+ years experience in building business critical products and launching them on the market.Experience in Retail banking technology systems development.Experience in any of these technologies: Mambu or similar core banking technology, or Mulesoft or similar API Orchestration technology, or Outsystems or similar low-code environment, or Java Spring Boot.Troubleshooting of all technology including UI, integration tools, core banking platform, and all back-office systems.Experience with SDLC practices, procedures, and code deployment processes.Experience interfacing with Customer Service Representatives with customer issues and troubleshooting.Proven skills in driving root cause analysis and facilitating problem-solving, analyzing errors across multiple technologies, including analysis of log files.Excellent decision-making, communication, and collaboration skills.Fluency in English.Our Hybrid Work Model (Hybrid)Western Union values in-person collaboration, learning, and ideation whenever possible