The Manager of Kids Arena is responsible for overseeing daily operations, ensuring the safety and satisfaction ofcustomers, and delivering an exceptional experience. This venue includes interactive climbing walls, digital games,among others, a birthday party area, and a coffee bar for parents and guardians. The Manager will lead a team tomaintain a fun, safe, andvibrant atmosphere while ensuring operational efficiency, customer service excellence, andstrong staff performance.
Tareas
Key Responsibilities:1. Operations Management:• Supervise the daily operations of the entire facility, including game areas, the café, and birthday party zone.• Ensure that all equipment (climbing walls, digital games, etc.) is regularly inspected, maintained, and fullyoperational.• Collaborate with the Bar Manager to monitor stock levels and ensure timely ordering of supplies for the café.• Enforce health and safety policies with regular checks on safety equipment, cleanliness, and staff adherence tosafety protocols.• Learn and operate software that manages sales and system controls, including scheduling and event booking tools.
2. Customer Service:• Provide a welcoming and enjoyable environment for children and their parents, ensuring a positive customerexperience.• Respond to customer inquiries, feedback, and complaints in a professional and timely manner.• Work closely with parents to ensure that children are safe, engaged, and having fun throughout their visit.• Organize and oversee birthday parties and special events to ensure smooth operations and high customersatisfaction.
3. Staff Management:• Lead, train, and manage a team that includes front desk personnel, climbing and game instructors, and café staff.• Conduct interviews and hire new staff as needed, ensuring the right fit for various roles.• Develop staff schedules to ensure balanced coverage during peak and off-peak times, as well as during specialevents.• Conduct regular staff meetings and provide training on safety procedures, customer service, and operationalefficiency.• Assign tasks and responsibilities to team members, ensuring efficient use of resources and optimal performance.
4. Safety and Compliance:• Ensure that all safety protocols are followed, particularly for the climbing walls and game areas.• Manage emergency procedures and ensure that staff are trained in first aid and safety practices.• Ensure compliance with local laws and industry standards related to health, safety, and child-friendly environment
5. Financial Management:• Oversee the financial aspects of the facility, including daily sales reports, budget management, and expensetracking.• Monitor income and expenses to ensure profitability and make recommendations for cost optimization whennecessary.• Work closely with the owner and the financial team to review financial performance and set revenue targets.
6. Event Planning and Marketing:• Organize and manage special events, birthday parties, and group bookings.• Collaborate with the marketing team to promote events, discounts, and special offers via social media and localadvertising.• Ensure that marketing initiatives effectively highlight the venue's features and services, driving customerengagement and attendance.
7. Maintenance & Upkeep:• Maintain a clean, safe, and presentable environment for all visitors.• Coordinate with maintenance and cleaning teams to ensure the venue is always in good condition, with anynecessary repairs or upgrades handled promptly.
8. Professional Development:• Spend time learning about the various games and activities, including climbing walls, laser tag, and otherentertainment offerings.• Complete online courses or certifications related to the industry to stay updated on safety standards and bestpractices.
9. Reporting to Cofounders:• Provide regular reports on the operational, financial, and customer experience aspects of Kids Arena to thecofounders.• Keep the cofounders updated on key developments, challenges, and opportunities to ensure alignment on businessgoals and strategies.
Requisitos
Qualifications:• Proven experience in managing a recreational or entertainment facility.• Strong leadership and communication skills, with the ability to motivate and manage a team.• Background in customer service, preferably in a family or children-oriented environment.• Familiarity with safety regulations, especially for climbing and digital entertainment spaces.• Financial management skills, including budgeting and financial reporting.• First-aid certification is preferred.
Skills:• Leadership and team management.• Excellent communication and problem-solving abilities.• Knowledge of safety protocols in recreational or entertainment environments.• Strong organizational and multitasking skills.• High-level customer service standards.• Ability to learn new systems (e.g., sales and booking software) and take online courses related to games and facility management.
Beneficios
22 paid holidays per year, plus public holidays.
Professional development and training opportunities.
Employee discounts on food and beverages at the coffee bar.
Discounted access to the entertainment space for family.
Flexible work schedule, including some weekend shifts to balance peak times
Incorporacion inmediata.
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