The Manager of Kids Arena is responsible for overseeing daily operations, ensuring the safety and satisfaction of customers, and delivering an exceptional experience.
This venue includes interactive climbing walls, digital games, a birthday party area, and a coffee bar for parents and guardians.
The Manager will lead a team to maintain a fun, safe, and vibrant atmosphere while ensuring operational efficiency, customer service excellence, and strong staff performance.
Key Responsibilities:Operations Management:
- Supervise the daily operations of the entire facility, including game areas, the café, and birthday party zone.
- Ensure that all equipment (climbing walls, digital games, etc.)
is regularly inspected, maintained, and fully operational.
- Collaborate with the Bar Manager to monitor stock levels and ensure timely ordering of supplies for the café.
- Enforce health and safety policies with regular checks on safety equipment, cleanliness, and staff adherence to safety protocols.
- Learn and operate software that manages sales and system controls, including scheduling and event booking tools.Customer Service:
- Provide a welcoming and enjoyable environment for children and their parents, ensuring a positive customer experience.
- Respond to customer inquiries, feedback, and complaints in a professional and timely manner.
- Work closely with parents to ensure that children are safe, engaged, and having fun throughout their visit.
- Organize and oversee birthday parties and special events to ensure smooth operations and high customer satisfaction.Staff Management:
- Lead, train, and manage a team that includes front desk personnel, climbing and game instructors, and café staff.
- Conduct interviews and hire new staff as needed, ensuring the right fit for various roles.
- Develop staff schedules to ensure balanced coverage during peak and off-peak times, as well as during special events.
- Conduct regular staff meetings and provide training on safety procedures, customer service, and operational efficiency.
- Assign tasks and responsibilities to team members, ensuring efficient use of resources and optimal performance.Safety and Compliance:
- Ensure that all safety protocols are followed, particularly for the climbing walls and game areas.
- Manage emergency procedures and ensure that staff are trained in first aid and safety practices.
- Ensure compliance with local laws and industry standards related to health, safety, and child-friendly environment.Financial Management:
- Oversee the financial aspects of the facility, including daily sales reports, budget management, and expense tracking.
- Monitor income and expenses to ensure profitability and make recommendations for cost optimization when necessary.
- Work closely with the owner and the financial team to review financial performance and set revenue targets.
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