Job Title: Site IT Technical Lead IndiaCareer Level - FIntroduction to role:Join a team with the backing and investment to win! As the Site IT Technical Lead, you will lead a local team of skilled & specialist IT professionals who will manage, deliver and actively drive improvements for the IT infrastructure, tools and services that directly support the workforce across their site. You will have an in-depth understanding of ETS technologies and services as well as the delivery organisation, their operations, SPOC and engagement ways of working.Accountabilities:You will be responsible for the highest levels of user experience and satisfaction for all services delivered into all AZ India sites. You will be accountable for service performance levels attainment of owned services, utilising standard global dashboards and visual performance management available media to see daily, weekly and monthly service attainment, risks and issues and linkage to service improvement plans. You will also be responsible for driving service standards, engagement with global processes and ensuring local infrastructure is lifecycle managed across the GITC, Commercial, Operations and R&D India sites.Essential Skills/Experience:A passion for delivering world-class service continually challenging in pursuit of the user experience and striving for improvement performance.Fluent in English written and spoken, second language beneficial but not essential.Significant experience in the Bio/Pharma or Retail industry for service.Thought Leader, with ideas and solutions for service delivery and exploitation.Strong technical understanding across a range of technologies/domains.Superb communication and engagement skills and a proven relationship management professional.Strong stakeholder skills to manage local negotiations, expectations and resolutions.Strong influencing, networking and team working skills.Strong experience working in a standards/governed/compliant environment.Proven track record of owning and delivery IT Services in large organisation.Strong working knowledge of ServiceNow ITSM Toolset or similar.Proven experience managing local vendors, contracts, renewals, RFP activities.Leader and team player – sets example for team and others to follow, effective collaboration across your region with your peers.Strong experience managing, developing teams with an open, honest, accountable and collaborative team environment.Ready to make a meaningful impact? Apply now!
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