Shopfloor It Support | Q-099

Role: Shopfloor IT SupportLocation: Madrid/Getafe, SpainType of Hiring: PermanentSalary: €40k to €50kModel: HybridLanguages Required: English and Spanish is MandatoryJob Description:Create incident on tools (if not created already)First analysis in case of Blocking Incident openSearch for solution (first analysis) and resolve if possibleAnalyze incident in case of escalation to L2/L3Perform End-User, Key-User feedback on Incident resolution (Root-Cause, Delivery Planning for CR)Identify/realise improvementsMilk-run (to be defined plant by plant - ex: industrial PC, machines, robotics)Report activities and deliverables to IM Plant Focal Point or Service ManagerExperience with MES and ServiceNOWEl anuncio original lo puedes encontrar en Kit Empleo:Https://www.Kitempleo.Es/empleo/116983409/shopfloor-support-q-099-madrid/?utm_source=html#J-18808-Ljbffr