As a Shift Lead at Voi, you'll manage a dynamic team of Mechanics, ensuring top-notch service for our users and cities. With a focus on operational excellence, you'll oversee vehicle servicing, repairs, transportation, repositioning, and battery swapping. Plus, you'll divide your time between leadership duties and getting hands-on with tasks based on business priorities. THE ROLE & RESPONSIBILITIES Help train and lead an in-house hunting team Lead the development and improvement of internal and external processes Make sure time/task reporting is done correctly Willingness to perform one-off or new tasks as needed Manage key metrics and report to relevant stakeholders Support, coach and develop your team to fulfill their potential Help manage schedule and shifts and ensure a substitute is found if needed Report all accidents, incidents or unsafe conditions and take all necessary steps to prevent accidental damage to employees, property, warehouse, equipment or the environment. Ensure full awareness of and compliance with the requirements of all relevant Company/Customer Safety Handbooks, safety procedures, working environment guidelines, and emergency procedures Be ready to get hands-on and execute repairs alongside the Fleet Specialist team, ensuring that KPIs are reached in time and backlog is not built WE EXPECT YOU TO HAVE The Mechanics Shift Lead is a driven, high-energy individual with a capacity to understand repairs, warehouse and logistic related work. With excellent communication skills, and a willingness to perform one-off tasks as needed, you can motivate others to reach and exceed their targets. 2 years of relevant experience preferably within a high-growth technology company within mobility or logistics. Previous experience managing high-performing teams as a supervisor. Sense of quality control and rapid scaling. Strong communication skills. Valid driver's license. Ability to motivate others and to share knowledge within the team. A pragmatic problem-solving mentality that executes tasks, finds solutions and works hard to reach the team targets and KPI's. Has the ability to react calmly to stressful situations (vehicles breaking down, people calling in sick, etc). Flexibility to work early morning, day, evening, and/or night shifts, shifts including possible shifts during nights and weekends (shifts rotate on a weekly basis). Mechanical interest with experience of working with basic mechanical tools. Excellent leadership and ability to identify top-tier talent. Fluent in English and German. WHY VOI? In addition to a collegial work environment, we offer you a fair fixed salary with 30 vacation days per year It goes without saying that you can use our scooters freely Micro-mobility is ever-evolving, and no day is like the other. Working at Voi is more than simply having a job. Our People Promise includes a personal Voiage where you will grow as a professional and be part of a team and culture that builds something meaningful for society. RIDE WITH VOI TO THE FUTURE Launched in August 2018, Voi is a Swedish micro-mobility company offering electric scooter sharing in partnership with cities and local communities around Europe. We believe that light electric vehicles can be part of changing how people move in cities by providing a more sustainable and fun solution to established transport modes. We want the transformation to happen in the right way—through innovation, open and transparent dialogue with cities and governments, and by adapting to local needs. At Voi, we know that diversity fuels innovation & creativity and we welcome people from diverse backgrounds and experiences to take part in our journey. Join Voi and ride the future with us DIVERSITY MATTERS We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more. Regardless of your gender, background, or sexual orientation, we welcome applications from whoever you are - what's important for us is what skills and value you can bring to the Voi team. And of course that you're a great Voi culture add Therefore we actively discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.
