.Are you fluent in English and Dutch and passionate about working for one of the largest Insurers in the world?If you speak English and Dutch fluently, preferably with previous experience in an administration or customer support based role, then we would love to hear from you!We are recruiting for a Shared Service Centre Specialist in our Madrid office. The purpose and the main function of this role is to provide the highest standards of quality, service delivery and accuracy within the PSU (Policy Servicing Unit) function by reviewing instructions received from the Underwriters and Underwriting Assistants, accurately entering complex premium bookings and preparing policy documentation.Key Responsibilities:Undertake audits and Quality Control checking of outsourced and retained work elements to evidence the service being provided. Take personal responsibility for the Quality Control of own and outsourced work elements to ensure that the highest standards of delivery are achieved.To book premiums onto business systems within agreed Service Level Agreements.To prepare required policy documentation within agreed SLAs and quality standards.Production of system over limit reports and daily SOX reporting (including outsourced partners processed business) for Team Leader sign off.To review and monitor all outsourced work elements, identify type and frequency of problems or inefficiencies, track root cause analysis of rework and make recommendations for continuous improvement.To oversee and maintain delivery of Contract Certainty requirements for both retained and outsourced bookings.To undertake processing and control of broker Closings and other Underwriting Support activities.To have an in-depth understanding of processes and to adopt an ethos of continuous review with the intention of improving, error proofing, automating, simplifying, clarifying and eradicating any "non-value" process steps.To assist Credit Control with the management of credit referrals within agreed limits of authority.While the processes stabilize, to Quality Check booking requests received on Registration System or any other format before forwarding to Third Party service provider.Requirements and skills:Native/bilingual level in Dutch.Business level of English.Experience within a Processing role is essential, particularly experience of following written instructions, data entry and document/report drafting.Strong customer service skills and customer centric attitude.Strong attention to detail and the desire to deliver and improve quality.Problem resolution and decision-making skills.Ability to work in a team environment as well as on own initiative.What we offer in return:29 days of vacation a year.2 days working from home option + additional flexible days.Working from home allowance.Entry time flexibility.Private medical insurance.Life and accident insurance.Meal allowance.Pension plan.Stock purchase plan.Flexible compensation scheme.Gympass.Employee assistance program
