Sevice Delivery Manager Operational

REQUISITOS IMPRESCINDIBLES:
Knowledge/expertise of:
Monitor, control and support service delivery, ensuring systems, methodologies and procedures are in place and followed.
Understanding and experience in global Workplace and Service Desk services.
Proficiency in managing ITSM tools, preferably ServiceNow, is a key requirement of the position.
Creating reports within ServiceNow is part of the responsibilities.
Mastery of ITIL processes—including incident, request, change, problem, and capacity management—is imperative.
Experience in Global Services coordinating teams in different countries.
Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post-incident review.
Excellent communication skills with the ability to explain complex technical issues to a non-technical audience.
English proficiency level of B2/C1.
REQUISITOS VALORABLES:
Proactivity, teamwork, used to report work done, ability to produce documents and reports, open-minded to change, self-taught.
TITULACION REQUERIDA:
• Superior Technician in Management of Compute Systems or Computer engineering degree.
• Experience of at least 10 years in the IT sector, of which, at least 5 years performing the same role.
• Regulated technical certification in ITIL: at least, ITIL Foundation.
AÑOS EXPERIENCIA EN PERFIL SOLICITADO:
5 years

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