Services & Product Manager - Graitec Tricalc

About the Team Hiring This position is shared between EMEA Services team and the Product team You will be working with a great team of technical staff both in EMEA and globally.
Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.
The EMEA services team is accountable to deliver all services to ensure the overall satisfaction of Graitec software customers, through providing consultancy, trainings and product adoption, customer follow-ups, and other required services.
The Product team is accountable to manage the entire product life cycle, from the identification of customers needs, technical specifications writing, development tracking, validation, go to market, product marketing, pricing.
This responsibility involves close collaboration across multiple divisions within Graitec, ensuring the delivery of innovative and localized solutions for the Structural engineers in Spain and Portugal.
Overview Role purpose/Objective This role is for a structural engineer, knowing well the Spanish and Portuguese market who will cover two main tasks: Acting as a Services manager for TRICALC product ( https://graitec.com/es/products/tricalc/) , to manage the technical local team, define and handle presales and post sales activities: demos, trainings, technical support, user-networks, technical communities to raise awareness of GRAITEC's broad collection of existing and new structural solutions.
Acting as a Product Manager reporting in the Product Team, identifying key functionalities that address local market and workflows gaps, develop detailed technical specifications for developers.
During the development cycle, he/she is the main contact of developers to monitor the dev progress and manage quality control attentively.
He / She is the main trainer, evangelist, and promoter of TRICALC inside the company and outside.
As such, the Product Manager can engage directly with individual professionals, user-networks, technical communities and other industry experts, professional organizations and thought leaders.
The repartition of the working time will be spitted as follow: Approx.
50% on services management (mainly presales activities, demonstrations, early discussions, product meetings, evangelization) Approx.
50% on product management (supporting the development team with right specifications, developing documentation, video's, whitepapers etc.)
This role will require the management of a small technical team, around 3 people.
Key Responsibilities Services management: Running demonstrations and interactive discussions with the customer and prospects Scoping out the requirements and providing a technical proposal for the customer Working closely with the customer to provide "best in class" advice Configuring the customer workflows and advising on best practice Support the technical and the sales teams Working with the customer on providing a training/development program for a successful implementation Working with the customer on their implementation Ongoing support with the customers Product Management: Close collaboration with the Product Line Manager Completely understand and able to fully describe the current capabilities and functionality of the products core modules.
Contribute to the technical specifications for further implementation in the software with technical capabilities to approach global topics Identify and describe new modules based on existing teams experience or research Understand product scalability and capability to establish any limitations.
Analyse possible gaps in the market and how to address.
Identify and fully describe additional functionality required to ensure maximum multi-region adoption.
Identify products strengths and weaknesses to ensure comprehensive understanding of market opportunities/threats Participate to the launch of current modules Develop a go-to-market strategy, together with the product marketing team, that considers local/regional/territorial/global exhibitions, events, and associations.
Identify cross-functional opportunities and manage the delivery of communication across regions.
Demand generation Create regular marketing material and content that support localized sales efforts (including newsletters, value propositions, mailers, etc.)
Contribute and drive a pilot customer program within each region and retain direct communication to ensure adoption and derive case studies, testimonials etc.
Comprehensive Reporting Enhanced Security and Data Protection People Manager expectations At Graitec, the team is our 1st asset and our people managers have then high expectations in regards to our employees experience.
As such, they are accountable for: Fostering a One Graitec environment: Role model professionalism, integrity and trust in anything you do so you can expect that from your team Create an inclusive team experience where everybody feels respected and valued for who they are and what they bring to the team and the company Lead the team towards curiosity, positive energy, care and empathy for each-others across teams, functions, countries o Intentionally foster collaboration across individuals, teams and business units to achieve more together Growing talents: Non-stop hiring – constantly identify, meet and assess talents to fulfill today and tomorrow needs Attract talents externally and internally that will contribute to the team achieving more Ongoing focus on each team member development enabling the team to continuously learn & grow Listen to aspirations and retain talents in a highly competitive market .ie non-stop re-hiring your team Driving clarity: Enable the team to understand the company priorities and understand how each contribute to it Deliver clear roadmap and ongoing feedback to team members so they ongoing understand where they stand individually and all together Coach the team to leverage resources and experts available to them to outperform business results together.
Success indicators / KPIs Clear and High-quality specifications and analysis documents, fitting with end-user's requirements.
All new functionalities tested with at least one documented test for release.
Select and Follow at least 3 pilot-customers in different regions.
High level of interactions with product management and development team.
High customer satisfaction rate with allocated products and product functionalities At least one external article / post (videos, webinar) about new functionalities Collaborate and work efficiently with the solution line sales rep in your geographical region to help drive awareness and promote our structural analysis solutions.
Help win new business through demonstrations / prospect discussions Nurture current customers with the aim to add additional licenses and to renew Contribute to marketing activity Positive mindset inside the team!
Responsibilities What you must have done already: 7-10 years' experience as a Structural engineer Worked with or familiar with structural analysis software.
Comfortable in a Pre and Post sales environment Services experience (training, support) or Customer Success experience as a plus A relevant qualification in your field of expertise Understands capturing customer workflow requirements and documenting Previous experience of configuration workflow systems What is nice to have Good knowledge of the Autodesk solutions and BIM workflows Experience in real projects Qualifications Bachelor's or Technical degree in civil / construction engineering or equivalent work experience in construction Industry Strong project management skills coupled with a high attention to detail and superior multi-tasking abilities.
Good written and verbal communication skills, technical writing experience.
Business level English Ability to operate in a fast-paced environment Ability to work as a remote employee as part of a geographically dispersed team.
Willingness to travel - 30% of time Interview Process Screening/Get to know discussion Hiring Manager Peer of hiring manager or key stakeholder to the role from another organization Business Unit leader HR (if applicable, mandatory for all people manager roles)