.Our opportunityIn this role, you will be a member of the Global Shared Services team, collaborating closely with the HR Operations and Technology team in implementing the global HR ServiceNow roadmap, supporting the HR demand from all the countries in scope and working on different projects together with several other teams across the regions. As a Technical Lead for our ServiceNow HR team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our HR operations and help drive business results.Your roleAs ServiceNow HR Technical Lead your main responsibilities will involve:Working in a global HR team around ServiceNow HRSD projects through discovery, design, build, test, and deployment activities together with several other teams across the regions.Provide ServiceNow technical support to different stakeholders.Recommend best practice technical design, components, models, and deliverables.Drive improvements on existing HRSD solution.Bring technical expertise helping the support team to solve complex issues.Job accountabilitiesAnalysis and investigation of new ServiceNow features/releases and the potential implementation into the Zurich context, following an Out of The Box philosophy.Able to define technical solutions to be implemented directly or by the HR Support team.Work closely with the platform architects to design solutions for HR.Coordinate handling of data requests/defects/change requests with IT partners.Participation in update calls with HR and IT partners.Testing and validation of ServiceNow solutions.Respond to production support issues.Maintain relationships with stakeholders and be able to translate business requirements into technical solutions with a business analyst mindset.Manage the enhancement release process (involvement in UAT, incident management, communication, post-implementation quality checks).Configure, manage and monitor HR Services, permissions, and security segregation.Your Skills and ExperienceAs a ServiceNow HR Technical Lead your skills and qualifications will ideally include:Bachelor's degree (or equivalent), preferably with IT/HRIS background.5+ years of experience in ServiceNow implementations and optimizations.3+ years of experience working as ServiceNow HRSD Developer Lead.3+ years of experience in the delivery and implementation of ServiceNow HRSD core module(s).2+ years' experience implementing Portal solutions (widgets, catalog, knowledge base, etc.).Experience developing detailed implementation plans in ServiceNow.Experience with ServiceNow integrations.Knowledge of HR functions, processes, and best practices.Experience in Project Management.Good command of English (C1).Agile & Scrum Management experience would be a plus.Service-oriented working style and team player attitude, including the ability to work well under pressure.Good analytical skills, attention to detail, and great level of professionalism
