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Job Description: Roles & ResponsibilitiesKey Responsibilities: Work closely with a customer to understand their requirements and our solutions to address those needs.Understand business objectives, projects, and problem statements of our prospects and customers.Lead business process definition, re-engineering, and process improvement workshops during the Examine Phase of customer engagements.Develop required documentation such as workshop agendas, workshop presentations, process design documents, and use cases.Identify areas of process effectiveness and recommend solutions that detail pros, cons, and risks.Align and represent industry practices and recommend solutions to meet business objectives.Present proposals including the ServiceNow product and services.Identify and contribute to the creation of best practices, white papers, workshops, etc.Contribute to the continual improvement of Delivery and Advisory Services processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements.Ensure all time is recorded accurately and keep the calendar up to date with scheduled activities.Complete, develop, and improve required documentation such as process flow diagrams, workshop agendas, presentations, and gap analysis reports.Ability to influence and consult while providing thought leadership to sponsors in solving business processes and/or technical problems during project delivery.Assist delivery teams in resolving critical path issues and challenges during engagements.Support specific sales activities when required.Alliance with the Sales team, Solution Consultants, conduct transition briefings - communicate commitments and expectations in preparation for engagements.Requirements:ServiceNow Pre-Sales Accreditations in IT Service Management and at least two (2) other product lines.Highly motivated.Experience in service management, service delivery, or a related field such as IT Project Management, Human Resources, Security Operations, and Customer Service Management.ITIL V3/4 Foundations desirable.Degree or equivalent, preferably in Computer Science or Information Technology, and proven experience in technical consulting roles.Additional Information:
All your information will be kept confidential according to EEO guidelines.
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