Your mission: Welcome to your new role, as our next Service Technical Support Engineer! This role belongs to Sungrow EU service department with a focus on service technical support for distribution products and certain project management. This role will coordinate with the service internal teams and service partners to support their technical needs and coordinate the training teams to support sales, installer, and EPC for all technical needs.
You will have a wide array of responsibilities, such as:
Technical support for PV, ESS, EV Charging, and other distribution products.Be the trainer for customer/installer and EPC for technical needs.Responsible for troubleshooting.Coordinate with the R&D department to solve general problems of all our projects. Make the plan and solution accordingly.Travel to the site to help customers solve problems or collect technical data for R&D use.Make the report for product failure analysis and risk assessment.Risk assessment reviewing for pre-sales project.Coordinate with other service departments to solve problems and give them technical support.Your profile: All right, so I hope you are now aware of what is up for you. Now let's have a look at what background should you have in order to feel comfortable with this role:
Excellent understanding of the PV and ESS industry and qualified for one of the EU countries.Experienced in PV/ESS products and related products.Good communication skills with customers and service partners.Spanish and English C1 and above; additional language like Chinese is nice to have.Willingness to travel.Why us?: This decade might be overshadowed by Covid19, but sooner or later we will beat and overcome that. But the true topic for this decade lies in energy! We are more than happy to state that not only are we leading this discourse, but we also offer the fitting solutions for it. We have the strongest PV-Inverter R&D; there is and became the world's biggest Inverter Manufacturer, which we are extremely proud of! And now, for this decade, we are increasing our game, and you might become part of it! Besides that, many things await you:
Opportunities for career advancement.Bonus payment based on pre-agreed and signed KPI agreements.A multinational team awaits you with lots of European and transeuropean exchange!Possibility for technical and commercial knowledge increase in regard to string inverters, central inverters, inverter stations including transformer and switchgear, and storage solutions.Technical and commercial training in our headquarters in Germany and even visits to the big R&D facility in China!About us: We are a green tech company unlike any other green tech company. We are a team of lateral thinkers, young professionals, and creative minds. We are fighting every day to make our mission happen - Clean Power For All! With ~400GW of clean power presently installed worldwide, we are more than ready to sate the world's hunger for clean energy!
Welcome to Sungrow. Sungrow is the global leading inverter solution supplier for renewables. We are proud to look back on a success story that began in 1997, but we never stopped striving for more. We want to give fresh impulses, inspire, and contribute to the sustainable development of our planet, that's why we constantly improve our portfolio. From floating solar plants to large-scale utility projects and small residential products, we always offer the best and most suitable solution. At Sungrow, we hold more than 1500 patents - no wonder as we employ the biggest research and development team in the whole industry. 40% of all Sungrow's workforce is continuously investigating how to further improve the existing portfolio.
Want to know more? Check out what working with us is like!
El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.es/empleo/116635255/service-technical-support-engineer-europe-j96-madrid/?utm_source=html
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