.Company DescriptionEvolution is a world-leading Business-2-Business provider in product innovation and software development for online casinos. Thousands of people around the world enjoy our services every day. We are now looking for more ambitious talent to join us as we break new ground in one of the world's most fast-moving industries.With 20,000+ employees across more than 30 locations, the company develops, produces, markets, and licenses fully integrated Live Casino and Slots solutions to gaming operators globally. Evolution operates broadcasting studios in Latvia, Malta, Georgia, Canada, Spain, and the U.S. and is rapidly expanding to other locations around the world. Since 2015, Evolution is listed on Nasdaq Nordic.In line with our key corporate value ALIVE, we are entrepreneurs who innovate for a living and always look for the next opportunity. We aim to always be at the forefront. Our reliability comes from our commitment to DO RIGHT by acting with integrity in everything that we do and always striving for top-quality in our delivery. We believe that our advantage is that we WORK TOGETHER, and we celebrate our diverse backgrounds as critical to our business success.Our operations in Murcia are our broadcasting studio from which we air 24/7/365 and we offer a fast-moving and dynamic work environment in a sunny setting.We are now looking for a Customer Support - Service Support Specialist! This is truly an exciting opportunity for a talented individual looking for a career in a dynamic and international work environment.Job DescriptionThe Service Support Specialist will be responsible for ensuring that all tables are operational without interruptions by effectively handling all real-time incidents on the gaming floors. As the Service Support Specialist, you will be expected to prepare a completed shift report for the business and submit shift results to Management.Main Responsibilities:Ensuring that all tables are operational without interruptionsEnsure appropriate number of staff are present for each shiftIdentifying and resolving all game irregularities due to dealer mistake, software issues or any other reasonIdentifying and resolving all real-time incidents on the gaming floor relating to all components of operations, including but not limited to hardware, software, and network connectivityResolving players' disputes related to the actions of the dealer or any other event that could have affected the integrity of the gameMonitoring critical application functions and infrastructure components via the provided monitoring tools; identifying, analysing,logging and escalating all alerts as necessaryWork with internal systems (JIRA, TTS, WIKI, etc