Job Type: Full-time
No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.
Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail
Our guests expect luxury, value, and world-class service. As a Service Support Specialist, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.
You will impact whether we become our guest's favorite place to purchase, lease, or service their vehicle.
What Winning Looks Like:
Demonstrating a high HQ (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
Answering incoming phone calls in an extremely courteous, enthusiastic, and professional manner as part of our call center
Scheduling service reservations
Identifying guests' needs, clarifying information, and offering assistance and support
Responding to guest inquiries via chat
Skills Needed to Win:
At least 18 years of age
Ability to effectively manage time to meet and exceed targets
A strong desire to succeed
Focus on providing customers an outstanding experience in every interaction
Must enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiries
Ability to multi-task (e.g., finishing emails or chat sessions while taking calls)
Organizational skills
Able to develop and maintain the knowledge base required to properly assist guests in a fast-growing company
Ability to de-escalate a guest interaction
Able to work as a team player and uphold the company's standards of professionalism and integrity
Strong communication skills
Experience with CDK Service Edge is a plus
Punctual and dependable with scheduling flexibility
Pass a criminal background check
About Us:
Founded in 2014 by Jeff Swickard in Wilsonville, OR.
Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
We have over 2,000 employees at 28 dealerships in 5 states and we are still growing!
Ranked as the 2nd fastest growing auto group in 2021 by Automotive News.
We are a team. Everyone plays a role in our success.
We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:
Ongoing training and support
Opportunities for continued personal and professional growth
We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive Benefits Package:
Insurance: medical, dental, vision, life, and pet insurance
Optional disability coverage
401k plan
Paid Holidays
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests.
We believe in empowering our employees to delight our customers by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity, we want to hear from you!
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees.
Swickard is not responsible for any fees related to unsolicited resumes.
Salary Description: $20 - $25 / hour
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