Job Type Full-time Description No prior automotive industry experience is required to apply!
We are seeking individuals with various industry backgrounds.
Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retailOur guests expect luxury, value, and world-class service.
As a Service Support Specialist, you will be on the front lines of delivering elevated hospitality and ensuring each guest has a memorable experience to develop a loyal customer base.
You will impact whether we become our guest's favorite place to purchase, lease, or service their vehicle What Winning Looks Like:Demonstrating a high "HQ" (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrityAnswering incoming phone calls in an extremely courteous, enthusiastic, and professional manner as part of our call centerScheduling service reservationsIdentify guests' needs, clarify information, and offer assistance and supportResponding to guest inquiries via chatSkills Needed to Win:At least 18 years of ageAbility to effectively manage time to meet and exceed targetsA strong desire to succeed Focus on providing customers an outstanding experience in every interactionMust enjoy a fast-paced environment that includes working with a high volume of phone calls, chats, and email inquiriesAbility to multi-task (example: finishing emails or chat sessions while taking calls)Organizational skillsAble to develop and maintain the knowledge base required to properly assist guests in a fast-growing companyAbility to de-escalate a guest interactionAble to work as a team player and uphold the company's standards of professionalism and integrityStrong communication skillsExperience with CDK Service Edge is a plusPunctual and dependable with scheduling flexibilityPass a criminal background checkAbout UsWe were founded in 2014 by Jeff Swickard in Wilsonville, OR.
Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News We are a team.
Everyone plays a role in our success.
We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:Ongoing training and supportOpportunities for continued personal and professional growthWe are an equal opportunity employer and value diversity, inclusion, and belonging at our company.
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.Competitive benefits package:Insurance: medical, dental, vision, life, and pet insuranceOptional disability coverage401k planPaid HolidaysPTOWe are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests.
We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture.
If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!To all recruitment agencies: Swickard does not accept agency resumes.
Do not forward resumes to our careers alias or other Swickard employees.
Swickard is not responsible for any fees related to unsolicited resumes.
Salary Description $20 - $25/hour
