Service Specialist – Cloud & Connectivity (Open)

technologies-expected : Cisco ITIL responsibilities : Manage WAN Infrastructure: Oversee the implementation and maintenance of routers, switches, and SD-WAN devices.
Coordinate with service providers for seamless network operations.
Optimize Cloud Services: Deploy and manage Azure cloud resources, including virtual machines and storage, ensuring high performance and cost-efficiency.
Enhance Network Security: Implement security measures to protect WAN infrastructure from unauthorized access and threats.
Troubleshoot and Resolve Issues: Address network and cloud service issues promptly, collaborating with vendors and internal teams for effective solutions.
Monitor and Report Performance: Track and report on the performance and availability of network and cloud services, identifying areas for improvement.
Drive Continuous Improvement: Propose and implement enhancements to network and cloud services, optimizing for both performance and cost.
Participate in Projects: Engage in network and cloud-related projects, contributing to planning, execution, and evaluation phases.
requirements-expected : Experience: Proven track record in WAN and Azure cloud services.
Skills: Strong analytical and problem-solving abilities, excellent communication, and organizational skills.
Certifications: ITIL certification required; Cisco CCNA/CCNP and Azure certifications preferred.
Fluency in English: Effective verbal and written communication skills in English.
Provider Management: Understanding of how service providers operate and the ability to manage relationships effectively.
Independent Decision-Making: Ability to work independently, make informed decisions, and drive solutions.
Personal Integrity: High level of personal integrity and professionalism in handling confidential information.