Service Representative [Lob966]

TOP JOB RESPONSIBILITIES: Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.Completes required member verification, reviews accounts, relays company and credit union policy/procedures, and communicates with management or other teams/departments as needed to remedy member service issues in a remote environment.Specializes in either digital, cards, or loans-related queue and processes related transactions.Corresponds with other departments and management through email for additional requests or research.Completes additional job-related projects and duties as assigned by management.QUALIFICATIONS & SKILLS: 6 months of experience in customer service is preferred.Excellent written and verbal communication.Thrives in a fast-paced customer service environment.Must be highly organized and detail-oriented.Ability to work independently and prioritize work effectively.Ability to navigate and utilize multiple platforms/computer software simultaneously.Experience in a remote work environment with dual monitors is a plus.Works well in a structured and procedure-driven position.
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