Service Representative

TOP JOB RESPONSIBILITIES: Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers.

Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other teams/departments as needed to remedy member service issues in a remote environment.

Specializes in either digital, cards, or loans-related queue and processes related transactions.

Other responsibilities and opportunities: Corresponds with other departments and management through email for additional requests or research.

Additional job-related projects and duties as assigned by management.

QUALIFICATIONS & SKILLS: 6 months of experience in customer service is preferred.

Excellent written and verbal communication.

Thrives in a fast-paced customer service environment.

Must be highly organized and detail oriented.

Ability to work independently and prioritize work effectively.

Ability to navigate and utilize multiple platforms/computer software simultaneously.

Experience in a remote work environment with dual monitors is a plus.

Works well in a structured and procedure driven position.