Service Representative

TOP JOB RESPONSIBILITIES: Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both member and non-member callers. Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other teams/departments as needed to remedy member service issues in a remote environment. Specializes in either digital, cards, or loans-related queue and processes related transactions. Other responsibilities and opportunities: Corresponds with other departments and management through email for additional requests or research. Additional job-related projects and duties as assigned by management. QUALIFICATIONS & SKILLS: 6 months of experience in customer service is preferred. Excellent written and verbal communication. Thrives in a fast-paced customer service environment. Must be highly organized and detail oriented. Ability to work independently and prioritize work effectively. Ability to navigate and utilize multiple platforms/computer software simultaneously. Experience in a remote work environment with dual monitors is a plus. Works well in a structured and procedure driven position.